1Huddle
Manager, Customer Success
Newark, NJ, United States
Sponsorship not specifiedDetected 1672 days ago
ExpressAccount ManagementCustomer SuccessCustomer SupportLeadershipMicrosoft Office
About the role
- Our Customer Success Team is focused on meeting the needs of our customers to ensure they are getting the most value out of our products/solutions and services.
- Logging issues and responding when you can; otherwise escalating more complex issues to the appropriate team/person.
- Come join our team and provide awesome service that contributes to our customer's success!
Responsibilities
- Manage customer relationships, beginning from onboarding, through account management to renewal.
- Build relationships to provide repeat business and excellent customer service
- Manage multiple relationships well
Requirements
- The ideal candidate will have:
- All employees are required to be vaccinated.
Nice to have
- SaaS knowledge and/or experience
- Other software experience
- Minimum 3 years of proven success in customer service for a professional organization
- Have a friendly and professional telephone manner
- Excellent leadership and motivational skills
- Display an outstanding ability to listen well
- Advanced skills in Powerpoint, Word, Outlook and Excel.
- Proficient in functions of social media platforms such as Twitter, Facebook and LinkedIn.
Company info
- Company Description
- Today, companies spend huge amounts of time & money on training that is outdated, boring and quickly forgotten by employees.
- With our game based training platform companies convert boring training material into competitive training games that are proven to increase sales performance.
- 1Huddle engages employees through daily training games that companies can customize to their brand and be played in under 5 minutes a day.
- Clients including:
- Audible, FASTSIGNS, Madison Square Garden, Golden State Warriors, Hand and Stone, New York Mets, Brooklyn Nets, Los Angeles Dodgers, Loews Hotels and more.
- We power the people that power teams.
- Featured on Fox News, CNN, Huff Post, Bloomberg & The Wall Street Journal.
- Act proactively to create opportunities for new business with existing customers
- Build rapport with customers and prospects
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This listing is sourced directly from 1Huddle's careers page and normalized into a canonical job model.