Symbotic

Manager, After Sales Finance

USA Wilmington, MA - HQ

Sponsorship not specified$125k-$172kDetected 30 days ago

Machine LearningProject ManagementSalesFinancial AnalysisForecastingBudgetingSupply ChainProcess ImprovementProcurementPerformance ManagementCustomer SupportLeadershipCollaborationProblem Solving

About the role

Intelligent software orchestrates advanced robots in a high-density, end-to-end system - reinventing warehouse automation for increased efficiency, speed and flexibility.
This position will report to the Director, Operations Finance.
Symbotic reinvents the warehouse as a strategic asset for the world's largest retail, wholesale, and food & beverage companies.

Responsibilities

Lead the development and implementation of scalable business processes, governance frameworks, and operational tracking methodologies supporting service and warranty operations.
Partner closely with Service Operations, Supply Chain, Procurement, customer-facing teams, and leadership to drive operational excellence and business performance.
Identify operational challenges, perform root cause analysis, and lead problem-solving initiatives that improve service delivery, customer experience, and organizational effectiveness.
Lead cross-functional projects and strategic initiatives focused on process improvement, operational efficiency, scalability, and continuous improvement.
Develop operational and business performance metrics, reporting, and dashboards that provide visibility into warranty, service, supplier claim, and customer support activities.
Support forecasting, budgeting, operational analytics, and business planning activities related to after-sales operations.
Build strong partnerships with internal and external stakeholders to understand business needs and drive effective solutions.
As the Manager, After Sales Finance you will lead and help mature the after-sales finance function, supporting service operations, warranty-related financial activities, operational costing, forecasting, reporting, and financial governance processes.
You will partner closely with cross-functional stakeholders to develop scalable operational finance processes, improve financial visibility, and support strategic decision-making across the business.
The Finance organization partners across the business to support strategic decision-making, operational performance, financial planning, and scalable growth initiatives.

Requirements

Bachelor's degree in Business, Operations, Supply Chain, Engineering, Finance, or a related field.
Minimum of 8 years of experience in service operations, warranty management, aftermarket operations, customer support operations, manufacturing operations, operational finance, or related business environments.
Demonstrated experience implementing scalable business processes, operational governance frameworks, and performance management systems.
Proven project management experience leading complex cross-functional initiatives and driving organizational change.
Demonstrated ability to communicate effectively with executive leadership and influence decision-making across multiple stakeholder groups.
Up to 10% of travel may be required.

Nice to have

Prior people leadership experience preferred
Experience supporting business planning, operational reporting, forecasting, or operational finance activities strongly preferred.

Compensation

The base range for this position in the posted location is $125,000.00 - $171,600.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience.

Company info

With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system - reinventing warehouse automation for increased efficiency, speed and flexibility.
What we need
As the Manager, After Sales Finance you will lead and help mature the after-sales finance function, supporting service operations, warranty-related financial activities, operational costing, forecasting, reporting, and financial governance processes. You will partner closely with cross-functional stakeholders to develop scalable operational finance processes, improve financial visibility, and support strategic decision-making across the business. This position will report to the Director, Operations Finance.
What we do
With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain.
Experience working directly with customers or customer-facing teams and understanding customer service operations.

Visa & Work Authorization

do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status,

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This listing is sourced directly from Symbotic's careers page and normalized into a canonical job model.