Workstream
Senior Manager of Customer Success
Lehi, Utah · Senior
Sponsorship not specifiedDetected 2 days ago
Project ManagementOKRsAccount ManagementNegotiationForecastingCustomer SuccessRoboticsLeadershipTime ManagementMentoringPublic Speaking
About the role
- There are 2.7 billion hourly workers, making up 80% of the global workforce, but this market has been heavily underserved by technology and deserves better.
- Workstream has been purpose-built for the hourly workforce from day one so that these businesses and their employees can thrive.
- In addition to our core business, Workstream is home to a small, fast-moving Robotics team focused on advancing the next generation of artificial intelligence and robotics.
Responsibilities
- Build a world class consultative Enterprise team by ensuring success criteria is captured, key relationships are built across our Enterprise customers, and utilization is high/healthy
- Invest in the team through weekly check-ins, quarterly career feedback check-ins, regular account planning, ongoing coaching and feedback, documentation and building reproducible processes for large customers
- Define and manage OKRs to drive focus and deliver strong NRR, logo churn, and product usage performance
- Develop trusted advisor relationships with our Enterprise customers (C-suite) to ensure goals are aligned from a business strategy perspective and success metrics are identified and achieved
- Provide thought leadership on CS best practices, working closely with the Head of CS & Support to develop and drive strategy
- Demonstrated ability to lead a customer-facing team to exceed performance goals - strong people management, coaching, and development experience
- Experience in forecasting and owning your own renewal number
- Able to influence through gaining buy-in, persuasion, negotiation, and consensus-building
- Ability to maintain a positive attitude and calm demeanor, especially in escalated circumstances
Requirements
- 6+ years of customer success and/or account management experience
- 4+ years of managerial experience
- Experience establishing strategic C-level relationships
Compensation
- Competitive salary and equity
Benefits
- Competitive salary and equity
- Comprehensive health cover
- Provide accurate weekly forecasting and reporting of health, status, and metrics, regularly escalating any that are at-risk for churn
Company info
- Be the first escalation point for all Enterprise customers, after their CSM.
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This listing is sourced directly from Workstream's careers page and normalized into a canonical job model.