Marshall
Senior Patient Service Representative- MMF Family Med EDH
El Dorado Hills, CA · Senior
Sponsorship not specified$31k-$37kDetected 9 days ago
ComplianceExcelCustomer SupportHIPAAEpicCommunicationOrganizational SkillsMicrosoft Office
About the role
- The position also involves resolving issues, training staff, managing scheduling templates, and addressing patient concerns.
- Additional responsibilities may include supporting other departments and coordinating insurance access.
- A minimum of three years' healthcare experience (vision, Dental and Veterinary accepted).
Responsibilities
- The Senior Patient Service Representative role provides administrative support to patients and clinicians.
- Key duties include handling patient registration, scheduling, billing inquiries, MyChart support, and ensuring necessary authorizations are in place.
Requirements
- High School diploma or equivalent required.
Skills
- Must possess excellent interpersonal skills and be comfortable with people in all stages of health and healing.
Compensation
- Minimum Pay Range:
Benefits
- A minimum of four years' customer service experience required, preferably within a healthcare environment.
- Three years of experience in automated scheduling in physician office preferred and multi-provider medical office experience is highly desired.
- Experience working with patients and providers, using Epic (electronic health record) required.
- Education/Licensure/Certification:
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