La Senza

Co-Manager/Assistant Manager {Woodgrove Shopping Center}

Nanaimo, BC

Sponsorship not specifiedDetected 49 days ago

OnboardingCustomer SupportLeadershipCommunicationTime ManagementMentoringOrganizational Skills

About the role

The role of the Co-Manager is to lead the operational execution of the store to ensure exceptional customer experiences and drive profitable top-line sales growth.
They drive personal sales and overall store performance by demonstrating and coaching to the La Senza selling behaviours to create a high performance selling culture within their team and achieve the store's sales goals.
Manage and resolve customer relations issues
Own execution of recruiting, hiring, and onboarding process to ensure the store is fully staffed to Company guidelines
Own talent management lifecycle of direct reports, including assessment, training, retention, career development, succession planning and recognition
Own the physical inventory process and the development and implementation of store strategy to reduce shrink
Create weekly schedules, manage store payroll budget and other controllable expenses
Manage, reinforce and is accountability to all activities related to providing a safe working environment

Ability to effectively delegate, follow up and communicate with all levels of the organization

Plan and facilitate leadership meetings and ensure consistent communication to all positions
Ensure standard operating procedures are followed, including damages, transfers and other compliance related items
Ensure compelling visual merchandising strategies and presentation standards are achieved and maintained, including identifying and executing sell down strategies
Ensure replenishment processes are efficient and the sales floor is full and abundant with all styles, colors, and sizes represented in conjunction with executing the brand guide

Create a store environment that is focused on consistently delivering exceptional, positive, in-store customer experiences and demonstrate company selling behaviors
Ensure execution and lead the sales leadership team to ensure associates are coached and developed to the Company selling behaviors
Lead and delegate, as appropriate, the execution of all company initiatives
Lead with professionalism and behaviors guided by the Company values

This listing is sourced directly from La Senza's careers page and normalized into a canonical job model.