Shiftsmart

Shiftsmart

Operations Specialist, Shift Success

New York City (HQ)

Sponsorship not specified$60k-$75kDetected 131 days ago
SQLData AnalysisExcelLeadership

About the role

  • Our unique business model fractionalizes jobs down to shifts and makes it easy for workers to work across multiple companies through a digital marketplace.
  • We're one of the fastest-growing startups in the country.
  • We've grown 2-3x each year since we started and raised $120M+ from top-tier investors including D1 Capital & Imaginary Ventures…and we're only getting started.

Responsibilities

  • We define what successful execution looks like for each shift type and build the infrastructure that measures it, turning operational signals like shift activity, images, partner inputs, and customer data into objective shift scoring.
  • That foundation powers the engine that drives execution across the marketplace.
  • Working cross-functionally with product, engineering, operations, finance, and supply, the team builds systems that connect shift outcomes across the value chain.
  • These systems power payment decisions, the in-app partner experience (task lists, completion checks, and feedback), partner pool management and shift access rules, and the customer software and reporting used to monitor and improve execution in the field.
  • Identify opportunities to improve payment accuracy and partner with engineering to prioritize rule updates, translating operational insights into clear requirements for implementation.
  • Embed shift quality processes into support operations, establishing clear workflows for exceptions, escalations, and partner coordination to resolve worker issues quickly and reliably at scale.
  • You're motivated to constantly improve the partner payments and support function, and drive cross-functional change where needed in order to better the partner experience
  • We take immense pride in both the quality of our work and our relentless determination to deliver on our commitments.
  • We own the outcome with an unstoppable mindset through the finish line and are impatient to move the ball forward.
  • We believe in our mission to build a better world for workers.

Requirements

  • Do you have what it takes to launch pilots successfully and fundamentally change labor?
  • You have 1-3 years of experience and a track record of driving outcomes and accomplishing objectives, regardless of perceived blockers or setbacks
  • You have experience with Excel and SQL, and you can size and prioritize issues based on their magnitude
  • you can measure the impact of your work on key metrics

Compensation

  • Compensation philosophy

Benefits

  • Comprehensive healthcare coverage: We cover 100% of employee premiums for medical, dental, and vision care (60-75% for dependents)
  • Generous, fully paid parental and family leave policies
  • Pre-tax commuter benefits

Company info

  • The mission of the Shift Success team is to ensure that work completed on Shiftsmart's platform consistently translates into real customer impact and ROI.
  • Together, this infrastructure reinforces expectations and shapes partner behavior at scale to ensure customers consistently receive high-quality execution.
  • If we say we are going to do something, we do it.
  • Each time a crisis or opportunity emerges we take the hill as one team, because we are allergic to the words "it can't be done".
  • We are energetic, ambitious, and want to win.

Equal opportunity

  • Equal opportunity employer
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This listing is sourced directly from Shiftsmart's careers page and normalized into a canonical job model.