Vapi
Solutions Engineer - NY
New York
Sponsorship not specifiedDetected 12 days ago
LLMsAI OrchestrationOutbound SalesVoIP
About the role
- Most phone systems trap callers in menus and scripts.
Responsibilities
- Shadow enterprise calls, understand our voice-agent architecture, and start building fluency across telephony, LLM orchestration, integrations, and contact center workflows.
- 60 Day: Own technical discovery and demos for active enterprise deals. Partner closely with AEs on account strategy, build customer-specific demos, help design POCs, and answer technical questions clearly and honestly.
- 90 Day: Lead the technical side of enterprise deals from first call through close and go-live. Create reusable artifacts for the team, document integratio n patterns and common objections, and feed repeated product gaps back to engineering and product.
- Commit and follow through - We finish what we start and build trust by being people others can count on.
- Build something worthy of love
- We finish what we start and build trust by being people others can count on.
- We operate as one team. We share credit, own mistakes together, and support each other when things get hard.
- Build the human interface for every business
Requirements
- You have 4+ years in a technical customer-facing role, such as pre-sales engineering, solutions architecture, customer engineering, or similar.
- You have experience with voice, telephony, or contact center infrastructure, such as SIP, Twilio, Genesys, Five9, or similar systems.
Compensation
- Real stake: We offer a competitive salary and excellent equity ownership
Benefits
- Real stake: We offer a competitive salary and excellent equity ownership
- Comprehensive health coverage: medical, dental, and vision plans
- Flexible time off: take what you need
- More: catered meals, transportation, gym, and a $10k annual L&D budget
Company info
- Amazon Ring, ServiceTitan, New York Life, Intuit, Kavak, and thousands more, from YC startups to the Fortune 500
- discovery, architecture, POCs, objection handling, and helping customers get live.
- 70% of the company are previous founders
- You're energized by technical sales: discovery, architecture, POCs, objection handling, and helping customers get live.
- Build something worthy of love - Craft matters. We aim to build products and experiences customers genuinely love, not just tolerate.
- Seek raw input - We go directly to customers, data, and teammates instead of relying on summaries or assumptions.
- Vapi is moving deeper into enterprise customers, where buyers are technical and evaluations depend on clear architecture, credible demos, and working POCs.
- Customers want to understand how Vapi fits into real production workflows like IVR replacement, outbound dialing, agent-assisted support, appointment scheduling etc.
- This is one of our first Solutions Architect hires, with real scope to shape how we sell, demo, document, and bring enterprise customers live.
- Craft matters. We aim to build products and experiences customers genuinely love, not just tolerate.
- We go directly to customers, data, and teammates instead of relying on summaries or assumptions.
This listing is sourced directly from Vapi's careers page and normalized into a canonical job model.