Bristol Myers Squibb

Bristol Myers Squibb

Director - Customer Insights and Engagement- Neuroscience

Princeton - NJ - US · Director · Part-time

Sponsorship not specified$198k-$240kDetected 7 hours ago
Machine LearningData ScienceStakeholder ManagementCRMExcelCadenceEHR/EMRClinical TrialsPatient CareResearchLeadershipCollaborationProblem SolvingBiostatistics

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odds of building a lasting career here

60Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role85
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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About the role

  • Additional incentive cash and stock opportunities (based on eligibility) may be available.
  • Benefit offerings are subject to the terms and conditions of the applicable plans in effect at the time and may require enrollment.
  • Medical, pharmacy, dental, and vision care.

Responsibilities

  • Own the CX organization's end-to-end data and measurement strategy - defining the metrics framework, data architecture, and reporting cadence used to track performance across fulfillment, persistency, compliance, and enrollment, and serving as the single point of accountability for data quality and consistency across all CX solutions
  • Own end-to-end measurement of CX success metrics - fulfillment, 30-/60-/90-day persistency, compliance, and Net Promoter Score - partnering with brand analytics, real-world data providers, and internal data/technology teams
  • Build, validate, and continuously refine annualized impact models underpinning CX solutions (e.g., SMS/refill reminder programs, community resource navigation, nurse support programs, EHR integrations, connected adherence devices), replacing preliminary benchmark assumptions with real-world performance data as programs mature
  • Lead root-cause and segmentation analysis on drop-off points across the treatment journey (access delays, early side-effect-related discontinuation, missed follow-up, referral fragility) to prioritize where investment yields the highest return
  • Partner with Innovation & Digital teams on integrated data infrastructure work, connecting patient, program, and partner data (CRM, EHR, pharmacy, claims) into a unified analytic view
  • Support validation of AI-driven triage and adherence-phenotyping models, ensuring they are statistically sound and clinically credible
  • Commission and synthesize primary market research (patient/HCP attitudinal and behavioral studies, qualitative pain-point research) to complement claims-based analytics, ensuring solution design stays grounded in lived patient and provider experience
  • Maintain a consolidated view of patient experience across the treatment journey, feeding directly into ongoing analysis of why patients don't start or don't stay on therapy
  • Measure performance and engagement across digital touchpoints - SMS programs, onboarding webinars, social/programmatic media, websites, and emerging AI-driven enrollment and support tools

Requirements

  • Working knowledge of market research methodologies (qualitative and quantitative) and digital engagement measurement
  • Ability to translate complex, sometimes ambiguous data into clear, decision-ready narratives for senior stakeholders
  • Experience with AI/ML-driven segmentation, triage, or adherence-phenotyping models
  • Familiarity with compliant matrix collaboration across field, market access, and marketing functions
  • Bachelor's degree required; advanced degree in analytics, biostatistics, health economics, market research, or a related quantitative field preferred
  • Minimum 8 years in healthcare/pharma analytics, patient services, or customer insights, ideally within specialty, rare disease, or CNS therapeutic areas
  • Demonstrated experience building ROI/impact models for patient support programs
  • Strong command of real-world data sources (claims, specialty pharmacy, CRM) and comfort partnering with data science/technology teams

Nice to have

  • Bachelor's degree required

Compensation

  • Compensation Overview:

Benefits

  • Background in behavioral health, psychiatry, or CNS markets

Visa & Work Authorization

  • Provide the analytic backbone for the shift from opt-in to opt-out enrollment models, tracking adoption, activation, and effectiveness of frictionless enrollment mechanisms
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This listing is sourced directly from Bristol Myers Squibb's careers page and normalized into a canonical job model.