Juul Labs

Juul Labs

Senior Site Reliability Engineer

Remote - United States; United States of America · Senior

No sponsorship$185k-$227kDetected 13 days ago
PythonBashPowerShellGitAWSGCPCloud PlatformsKubernetesTerraformCI/CDGitHub ActionsLinuxDevOpsSite Reliability EngineeringPlatform EngineeringRESTCybersecuritySIEMCustomer SupportTCP/IPVPNLoad BalancingResearchCommunication

About the role

  • Work with talented, committed and supportive teammates - Equity and performance bonuses.
  • We will consider for employment qualified applicants with arrest and conviction records, pursuant to the San Francisco Fair Chance Ordinance.
  • LI-remote SALARY RANGES: Salary varies by role, level and location, and is dependent on the cost of labor in a given geographic region among other factors.

Responsibilities

  • Design, deploy, and maintain enterprise-scale Nutanix AHV clusters and Prism Central for multi-cluster management
  • Develop automation scripts using Nutanix REST APIs, Python SDK, PowerShell, and Terraform for infrastructure-as-code
  • Create and manage VM templates, golden images, and standardized deployment catalogs for consistent provisioning
  • Design disaster recovery solutions using Leap, Protection Domains, cross-cluster replication, and metro clustering
  • Implement network micro-segmentation using Nutanix Flow and configure RBAC, encryption, and security hardening
  • Configure high availability, VM affinity rules, QoS policies, and optimize performance for mission-critical workloads
  • Manage AHV networking with OVS bridges, VLANs, bonds, LACP and implement resource reservations and workload balance.
  • Architect and implement multi-cloud solutions ensuring high availability, scalability, and disaster recovery
  • Design AWS Organizations and GCP Organization hierarchies with consolidated billing, IAM policies, and centralized governance
  • Configure and manage AWS Systems Manager (SSM) including Session Manager, Run Command, State Manager, and Automation for centralized fleet operations

Requirements

  • 8-12+ years infrastructure experience with 8+ years in Nutanix HCI and enterprise cloud AWS/GCP)
  • All applicants must have authorization to work for Juul Labs in the US.
  • Expert-level proficiency with Nutanix CLI (nCLI and acli) for advanced operations, troubleshooting, and automation
  • Expert-level proficiency with AWS CLI, GCP CLI, SDK, boto3, and Python for advanced automation and infrastructure orchestration
  • Expert-level skills in Python, PowerShell, Bash scripting, infrastructure-as-code (Terraform/CloudFormation), and container orchestration (Kubernetes, EKS/GKE)
  • Proven experience managing enterprise-scale environments, hybrid cloud migrations, disaster recovery, and L3 critical incident management
  • Strong networking knowledge (TCP/IP, VLANs, routing, VPN), security hardening, and compliance frameworks (ITIL)
  • Strategic thinker with exceptional analytical and troubleshooting abilities for complex multi-layer infrastructure issues
  • Excellent communication skills to translate technical concepts to executives and non-technical stakeholders
  • Calm under pressure during critical outages with meticulous attention to security, compliance, and configuration management
  • Self-motivated continuous learner committed to staying current with evolving cloud technologies and automation opportunities
  • Available for on-call rotations with strong documentation skills and customer service orientation

Nice to have

  • Professional, GCP Professional Cloud Architect, Terraform
  • Bachelor's or master's degree in computer science/IT
  • Plus biannual discretionary performance bonuses
  • Certifications (plus): Nutanix NCP/NCAP, AWS Solutions Architect Professional, AWS DevOps

Compensation

  • $185,000 - $227,000 USD
  • $168,000 - $206,000 USD
  • $158,000 - $194,000 USD
  • $141,000 - $173,000 USD

Benefits

  • Equity and performance bonuses.
  • Cell phone subsidy, commuter benefits and discounts on JUUL products
  • Excellent medical, dental and vision, disability, and life insurance, plus family support, wellness, legal, and employee assistance program benefits
  • Lead L3 troubleshooting using advanced diagnostics, log analysis (CVM, Genesis), NCC health checks, and cluster service resolution

Company info

  • Juul Labs's mission is to transition the world's billion adult smokers away from combustible cigarettes, eliminate their use, and combat underage usage of our products.
  • We have the opportunity to address one of the world's most intractable challenges through a commitment to exceptional quality, research, design, and innovation.
  • Backed by leading technology investors, we are committed to the same excellence when it comes to hiring great talent.
  • We are a diverse team that is united by this common purpose and we are hiring the world's best engineers, scientists, designers, product managers, operations experts, and customer service and business professionals.
  • If the opportunity to build your career is compelling, read on for more details.
  • 401(k) plan with company matching
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This listing is sourced directly from Juul Labs's careers page and normalized into a canonical job model.