Genesys

Telecom Operations Specialist

Ontario, Canada

Sponsorship not specified$71k-$93kDetected 1 day ago

Agentic AIComplianceProject ManagementRecruitingOnboardingCustomer SuccessLeadershipCommunicationProblem SolvingMentoringOrganizational Skills

About the role

This role ensures seamless onboarding, compliance alignment, and operational excellence across SMS and digital messaging services, directly impacting customer engagement and delivery success.
At Genesys, you contribute to a platform that enables empathetic, real-time customer experiences through modern cloud and communication technologies.
Instead, it focuses on operational execution, regulatory compliance, troubleshooting, and customer coordination to ensure reliable messaging services.

Manage end-to-end provisioning and activation of messaging channels, including 10-digit long codes, toll-free numbers, short codes, and international messaging
Drive successful customer onboarding by translating technical messaging requirements into clear, actionable guidance
Own vendor support interactions, including ticket creation, escalation, and resolution tracking
Partner with Product, Engineering, and Support teams to surface platform issues, influence improvements, and enhance operational workflows
Strong project management capability with the ability to prioritize multiple tasks and maintain attention to detail
AI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
Be the one building what's next - where AI, experience and impact come together.
We use Artificial Intelligence to support the hiring process, but every application is reviewed by our Talent Acquisition team, looking beyond keywords to focus on your experience and potential.

Bachelor's degree or equivalent professional experience
Excellent written and verbal communication skills, with the ability to clearly explain technical processes
Demonstrated ability to work independently in a fast-paced, operational environment
Proven problem-solving mindset with a proactive, customer-focused approach
Comfort working with technical systems and workflows without requiring software development expertise
You can expect a response within 24-48 hours.
If you have any questions, please include them in your email.

Hands-on experience with SMS compliance processes, including 10DLC registration, short code provisioning, and carrier regulations
Familiarity with SMS delivery troubleshooting, analytics, and reporting tools
Experience working with telecom carriers, messaging vendors, and SMS aggregators
Knowledge of additional digital messaging channels such as email and social platforms
$71,000.00 - 93,100.00
Working at Genesys
150+ new AI features were released in the last fiscal year.
Recognized globally - Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

This role has a market-competitive salary with an anticipated base compensation range listed below.
$71,000.00 - 93,100.00

Comprehensive extended group health coverage
Generous paid time off, including vacation and personal leave
Retirement savings program with employer RRSP matching up to a prescribed maximum amount
Family-friendly benefits, including parental leave top-up and adoption assistance
Growth and development opportunities through access to learning resources and internal mobility programs
This role might also be eligible for a commission or performance-based bonus opportunities.
A flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
Growth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support.
Time to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.

This listing is sourced directly from Genesys's careers page and normalized into a canonical job model.