Cye
Technical Account Manager
USA, Remote
Sponsorship not specifiedDetected 113 days ago
CybersecurityPenetration TestingProject ManagementStakeholder ManagementCustomer SuccessCommunication
About the role
- This role sits at the intersection of cyber risk advisory, customer engagement, and operational ownership of security engagements.
- This position is ideal for professionals who are passionate about connecting technical security insights with business risk context, and who are experienced in collaborating with CISOs on prioritization and executive-level decision-making.
- This is not a traditional Customer Success role, but a unique position that combines cyber risk advisory, technical expertise, and full ownership of customer outcomes.
Responsibilities
- Own and drive the end-to-end lifecycle of customer relationships and engagements, including onboarding, assessment coordination, scoping, prerequisites, and operational execution.
- Maintain an ongoing risk narrative for each customer, connecting assessment results, platform insights, and remediation progress over time.
- Support executive-level conversations around prioritization of remediation, security investments, and measurable risk reduction.
- Drive long-term customer retention through consistent value realization and measurable outcomes.
- Partner with sales teams to support expansion discussions grounded in the customer's risk posture and security maturity.
Requirements
- 4+ years of experience in cybersecurity, security consulting, cyber risk management, or technical customer success within enterprise environments.
- Experience working directly with CISOs, security leaders, or executive stakeholders.
- Strong understanding of enterprise security environments (networking, infrastructure, cloud). required.
- Ability to translate complex technical findings into clear, risk-based narratives for business stakeholders.
- Comfort discussing risk trade-offs and prioritization decisions with both technical and business stakeholders.
- Experience scoping or leading security assessments, penetration testing engagements, or security reviews.
- Familiarity or experience with cyber risk quantification, including concepts such as:
- Strong organizational and project management skills, with the ability to manage multiple customer engagements simultaneously.
- Excellent communication and stakeholder management skills.
- Fluent in English.
- Strong advantage
- Loss magnitude
- Likelihood/probability
- Financial impact of cyber scenarios
Company info
- Cye helps security and risk leaders gain a clear, defensible view of their cyber exposure, grounded in financial impact and real-world attack paths.
- By continuously quantifying exposure and validating it in context, organizations can establish a strong baseline, prioritize decisions with confidence, and track measurable reduction over time.
- We are looking for a Cyber Risk Customer Success Manager to serve as a trusted advisor to enterprise customers.
- You will help customers translate technical findings into clear business and financial risk insights, enabling better prioritization of mitigation efforts and security investments.
- Help customers make informed decisions on risk prioritization, mitigation strategies, and where security investments have the highest impact.
- Guide customers in understanding and interpreting cyber exposure models, attack paths, risk & mitigation insights generated by Cye's platform.
This listing is sourced directly from Cye's careers page and normalized into a canonical job model.