Capital Bank

Capital Bank

Senior Business Systems Analyst

Rockville, MD · Senior

Sponsorship not specified$100k-$120kDetected 19 days ago
SnowflakeAzureProject ManagementAgileSalesforceCRMCommunicationCollaboration

About the role

  • We stand as a publicly traded company (NASDAQ: CBNK) with over $3 billion in assets.
  • Come join a bank where our employees thrive and are engaged in meaningful work.
  • For the last 6 out of 7 years, Capital Bank was named one of the "Best Banks to Work For" in the U.S. by American Banker.

Responsibilities

  • Partner closely with business leaders and subject matter experts to understand business objectives, pain points, risks, and opportunities.
  • Support prioritization decisions by helping stakeholders understand trade‑offs, value, and delivery implications.
  • Act as a trusted advisor to business partners throughout the lifecycle of initiatives.
  • Lead end‑to‑end requirements activities for complex initiatives, from discovery through delivery.
  • Elicit, analyze, document, and validate: Business requirements, Functional and non‑functional requirements, Process flows and current/future state definitions, Data and reporting requirements.
  • Translate business needs into clear, consumable artifacts (e.g., user stories, acceptance criteria, requirements documents) that engineering and delivery teams can execute against.
  • Manage scope and requirement changes, partnering with stakeholders to assess impact and make informed decisions.
  • Work closely with product managers, project managers, engineers, data teams, and QA to support successful execution.
  • Proactively identify gaps, risks, or ambiguities and drive resolution.
  • Including Paid Charity Hours to support volunteer opportunities

Requirements

  • Experience working in financial services environments, with exposure to core banking, digital banking, deposit and lending, CRM, integration, and data platforms.
  • Experience working with system integrators and vendor provided solutions, including the ability to translate business needs into vendor requirements and evaluate solution options.
  • Comfort operating independently in a fast‑paced, evolving environment.
  • Strong technical fluency and the ability to provide direction and clarity across business and technology teams.
  • Required Skills and Competencies:

Nice to have

  • Ensure requirements are traceable to business objectives and measurable outcomes.
  • Serve as the primary point of clarity for business intent throughout delivery.
  • Participate in delivery checkpoints and agile ceremonies as needed to ensure alignment.
  • Bachelor's degree required
  • advanced degree a plus.
  • 6-10+ years of experience as a Business Analyst or Business Systems Analyst.
  • Experience supporting technology‑enabled initiatives in financial services or other regulated environments preferred.
  • Ability to understand and discuss technical trade‑offs with engineering, data, and product teams, and clearly communicate implications back to business stakeholders.

Skills

  • Proven ability to understand business problems and translate them into clear business cases and actionable requirements.
  • Strong experience partnering directly with business stakeholders at multiple levels.
  • CRM platforms (e.g., Salesforce)
  • Core banking systems (e.g., Fiserv)
  • Digital and online banking platforms (e.g., Q2)
  • Digital account opening and application platforms (e.g., MANTL)
  • Loan origination and credit platforms (e.g., Abrigo)
  • Integration and middleware solutions (e.g., MuleSoft)
  • Cloud based data platforms and analytics environments (e.g., Azure, Snowflake)
  • Ability to quickly learn new platforms and apply prior domain and system knowledge to unfamiliar technologies.
  • Excellent written and verbal communication skills, with the ability to clearly articulate complex concepts.
  • Strong analytical, problem‑solving, and facilitation skills.

Compensation

  • Base Salary Range: $100,000 - $120,000 annually.
  • Final determination of where you are at in the salary range is based on numerous factors such as geographical location, relevant experience, skill set, education, and ability to meet qualifications within the job description.
  • Additional Compensation: This role will include a yearly annual target bonus based on individual performance.
  • Working Arrangements
  • This is a hybrid role. (highly qualified candidates may be eligible for a 100% remote working arrangement)
  • Join a growing company with a culture that fosters an entrepreneurial spirit

Benefits

  • Generous Paid Time Off and Paid Holidays
  • Paid Parental Leave, Employee Recognition Program, Leadership Program, Tuition Reimbursement Program, Employee Bank Checking Account, and much more!
  • Develop and articulate clear, structured business cases, including problem statements, scope, assumptions, benefits, risks, budget and success metrics.
  • Minimum Education & Experience
  • Comprehensive benefits package including Medical, Dental, Vision, Company Paid Life Insurance, Disability Insurance, and more?

Company info

  • Capital Bank N.A. is headquartered in Maryland and has been serving our communities since 1999. We stand as a publicly traded company (NASDAQ: CBNK) with over $3 billion in assets. We offer commercial and consumer banking services to clients primarily in Maryland, DC, and Northern Virginia, alongside two nation-wide lending brands
  • Capital Bank Home Loans and OpenSky, a credit card division that offers and services credit cards across all states. Our personalized approach to banking, paired with cutting-edge technology solutions and a comprehensive suite of products and services, fuels our growth, and enables us to support our customers at every stage in their financial journey.
  • Come join a bank where our employees thrive and are engaged in meaningful work. For the last 6 out of 7 years, Capital Bank was named one of the "Best Banks to Work For" in the U.S. by American Banker.
  • Position Purpose
  • Capital Bank N.A. is headquartered in Maryland and has been serving our communities since 1999.
  • We offer commercial and consumer banking services to clients primarily in Maryland, DC, and Northern Virginia, alongside two nation-wide lending brands; Capital Bank Home Loans and OpenSky, a credit card division that offers and services credit cards across all states.
  • Our personalized approach to banking, paired with cutting-edge technology solutions and a comprehensive suite of products and services, fuels our growth, and enables us to support our customers at every stage in their financial journey.
  • As a key player on the Technology Team, the Senior Business Systems Analyst plays a critical role in driving successful delivery of Strategic Projects, new technical solutions, and Technology initiatives by acting as a bridge between business stakeholders and delivery teams.
  • This role is anchored on three core capabilities:
  • Working closely with technology teams (Project Management, Developer, Data, QA, and Implementation, Vendor) to successfully deliver new solutions and ensure the intended business outcomes and value are realized.
  • Partnering with business leaders to understand problems, evaluate options, and articulate clear business cases.

Equal opportunity

  • Capital Bank, N.A. is an E-Verify, Affirmative Action and Equal Opportunity Employer.
  • Capital Bank, N.A. is an E-Verify, Affirmative Action and
  • Equal Opportunity Employer.
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This listing is sourced directly from Capital Bank's careers page and normalized into a canonical job model.