PREMIER

PREMIER

Quality Assurance Analyst

Sioux Falls, SD · Full-time

Sponsorship not specifiedDetected 31 days ago
ExpressAuditingEpicLeadershipCommunicationProblem SolvingPublic SpeakingMicrosoft OfficeInternal Audit

About the role

  • Monitors regulatory developments and internal policy changes to assess their impact on quality assurance practices.
  • Helps identify stakeholder needs and concerns, responding professionally to feedback and contributing to a positive and collaborative environment.
  • Adapts communication style to suit various internal audiences, ensuring clarity and professionalism in both written and verbal formats.

Responsibilities

  • Prepares clear and well-structured reports, policies, and presentations that support operational and compliance initiatives.
  • Collaborates across departments to implement improvements that elevate service delivery and align with regulatory expectations.
  • Collaborates with colleagues to build foundational awareness and ensure consistent interpretation of compliance expectations across departments.

Nice to have

  • 2 to 3 years of experience in quality assurance, compliance, internal audit or a similar role is preferred.
  • Preferred knowledge of: BSA/AML, CAN SPAM, USA Patriot Act and CIP, Fair Lending, FACTA, FCRA, FDCPA, MLA, OFAC, Reg B (ECOA), Reg DD and TISA, Reg P and RFPA, Reg Z and TILA, SCRA, TCPA and TSR, and UDAAP.
  • Preferred experience with the programs used within the department, Microsoft Office Suite, Verint, Genesys, and Pega.

Skills

  • Demonstrates strong ability to review, interpret, and tailor reports for different audiences, considering the reports' intended purpose.
  • Bachelor's degree in quality management, Business Administration, or a related field preferred.
  • Demonstrates initiative in applying new skills to enhance quality assurance practices.
  • Skills and Qualifications

Compensation

  • 401(k) - dollar-for-dollar match up to 5% of total compensation

Benefits

  • At First PREMIER Bank and PREMIER Bankcard, we've created a culture that emphasizes personal success, respect, health, and wellness, fun and giving back.
  • We offer a robust and expanded package of health benefits, incentives, paid time off and growth and career advancement opportunities.
  • Full medical benefits when working 20+ hours per week
  • Traditional and High-Deductible health plan options available
  • FREE dental and vision coverage
  • Generous Paid Time Off plans

Company info

  • PREMIER Bankcard
  • About the Role
  • Drives quality and compliance by applying analytical insight to regulatory standards, stakeholder engagement, and process evaluation.
  • Serves as a bridge between operational teams and compliance leadership, ensuring that quality initiatives are both strategically aligned and effectively communicated.
  • Operates with greater autonomy and influence over policy development and stakeholder coordination.
  • Job Duties and Responsibilities
  • Essential duties and responsibilities include the following.
  • Other duties may be assigned.
  • Monitors regulatory developments and internal policy changes to assess their impact on quality assurance practices. Provides informed guidance to team members, supports documentation efforts, and contributes to the development of compliance strategies. Serves as the initial approver for regulatory-sensitive materials, such as phone scripting and training documents updates, prior to final review by Compliance.
  • Supports the development of internal communications that clarify regulatory and registration requirements, helping operational teams understand how these standards apply to their work. Collaborates with colleagues to build foundational awareness and ensure consistent interpretation of compliance expectations across departments.
  • Supports stakeholder engagement by assisting in the coordination of meetings, preparing materials, and ensuring clear communication between internal teams and external partners. Helps identify stakeholder needs and concerns, responding professionally to feedback and contributing to a positive and collaborative environment. Focuses on building foundational relationships and supporting engagement activities led by senior team members.
  • Prepares clear and well-structured reports, policies, and presentations that support operational and compliance initiatives. Adapts communication style to suit various internal audiences, ensuring clarity and professionalism in both written and verbal formats. Focuses on translating complex regulatory and quality concepts into accessible language for team members and stakeholders.
  • Collaborates with the supervisor to establish performance goals and participate in structured development activities, including training sessions and peer learning. Maintains and expands knowledge of regulatory standards, technology tools, and industry trends through ongoing education and professional reading. Demonstrates initiative in applying new skills to enhance quality assurance practices.
  • Independently conducts end-to-end reviews of operational areas within the quality management system. Evaluates existing policies and procedures, identifies improvement opportunities, and contributes to the development and documentation of updated processes.
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This listing is sourced directly from PREMIER's careers page and normalized into a canonical job model.