Atnetplus INC
Service Desk Analyst
Stow, Ohio, United States · Full-time
Sponsorship not specifiedDetected 12 days ago
Customer SupportCommunicationProblem SolvingMicrosoft Office
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16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- We pride ourselves on delivering exceptional IT services while going above and beyond for our clients.
- Our team of experts continuously refines our solutions to ensure they are effective and current.
- AtNetPlus embodies core values of being Collaborative, Respectful, Effective Communicators, Driven, and Supportive.
Responsibilities
- INCLUDE: Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Create and manage support tickets in accordance with team protocols.
- Document internal procedures and maintain client records.
- What truly sets us apart is our commitment to outstanding performance and support for our clients on their journey to success.
- The Service Desk Analyst will be responsible for providing technical assistance and support related to computer systems, hardware, and software.
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Requirements
- Must have a strong understanding of the following technologies:
Skills
- Must possess a valid driver's license and have access to a reliable automobile with insurance.
- Strong communication skills, both verbal and written, along with a solid customer service orientation and problem-solving capabilities.
- Most work is performed in an office environment, requiring significant time spent sitting and working at a desk.
Company info
- We strive to hire candidates who exemplify these values and expect our staff to embrace them to provide the best customer service possible.
- We have a culture of promoting from within, and due to our growth, we are currently looking to expand our team.
- We are currently seeking a full-time Service Desk Analyst in our Stow, Ohio office.
- Ability to work independently and as part of a team.
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