spotinc

Account Coordinator

Indianapolis, Indiana, United States

Sponsorship not specifiedDetected 8 days ago

LogisticsCustomer SupportCommunicationAdaptabilityMicrosoft Office

About the role

This role requires great communication skills, a service orientation, and a strong work ethic.
Account Coordinators are responsible for executing internal operations, communicating with the customer with empathy and promptness, all while ensuring the best solution for the customer and Spot.
Execute on all day-to-day operations to ensure customer satisfaction, addressing customer inquiries, and escalating or solving needed customer resolution.

Create and distribute freight documents (BOLs, labels, etc.) and ensure trucks are loaded with the correct freight.
The Account Coordinator is a specialized role and supports the operations and growth of existing accounts by leveraging Spot's services and freight solutions to nurture relationships and build lasting partnerships.
Spot is built on relationships, combining 24/7 support with a proven, passionate, and dedicated team of logistics professionals.
When you put in the effort, show initiative, solve problems, and build lasting client relationships, you earn respect and rewards.

Proficient in Microsoft Office Suite.
Ability to thrive in a fast-paced environment and meet performance metrics.
Strong communication skills - persuasiveness, assertiveness, confidence, resiliency
Entrepreneurial and competitive spirit, passion, self-motivation.
Organization and attention to detail.
Adaptability, multi-tasking ability, sense of urgency.
Confident decision-making skills.
Additional Information:
This is a non-exempt position under the Fair Labor Standards Act and, as such, is overtime eligible
Onsite 5 days a week - Indianapolis, Indiana

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Communicate daily with carriers, customers, and Spot employees to ensure on-time deliveries and pick-ups.

Spot Freight is committed to working with and providing reasonable accommodation to individuals with disabilities.
If, because of a disability, you need a reasonable accommodation, please contact our Human Resources team to notify us of your request.

This listing is sourced directly from spotinc's careers page and normalized into a canonical job model.