Mufginvestorservices

Associate Director, Product Management, Real Estate

Toronto, ON, Canada · Director

Sponsorship not specifiedDetected 40 days ago

SQLProduct ManagementProduct StrategyBusiness DevelopmentAccountingOnboardingCustomer SupportCommunicationCollaboration

About the role

Operating from 17 locations worldwide, we help clients mitigate risk, enhance efficiency, and navigate the operational complexities of today's investment management landscape.
To learn more, visit us at www.mufg-investorservices.com.
Take a look at our careers site and you'll find everything you'd expect from a career with the fastest-growing business at one of the world's largest financial groups.

Support Product lead on Product roadmap items including system integrations, platform enhancements, and new acquisitions as needed.
Collaborate with Client servicing teams to ensure consistency of service delivered.
Support the business development and Client Integration teams to attract new business and onboard to the Target Operating Model.
Provide additional ad-hoc support and solutions, this includes adhoc changes and also creating Investor reports and ensuring the operating model is followed by the Fund Accountants.
Responsible for managing requests and liaising with other support teams, both internal and external, to obtain solutions to issues raised by the end user
Responsible for end user support in relation to system troubleshooting or functionality failures. Such communication shall be managed within an agreed upon SLA
Work to improve the standard of system support and training globally to ensure SLAs are adhered to and system training content quality and delivery is targeted at the right audience, engaging and meets their objectives
Align with IT, product and operations to ensure goal of creating an effective support structure
If the application is a proprietary tool, then the team member responsible will liaise directly with IT during upgrades, for technical support or enhancements

10 Years Work Experience
6 Years Experience in Accounting / Fund Accounting
4 year's experience of using the Yardi platform
With a strong understanding of Real Estate and Real Asset fund structures, accounting, & processes,
Ability to communicate and present information to a variety of clients, stakeholders and staff at all levels of an organization.

This listing is sourced directly from Mufginvestorservices's careers page and normalized into a canonical job model.