DraftKings

Customer Experience Specialist

Remote - US · Full-time

Sponsorship not specifiedDetected 1 day ago

Performance ManagementCommunicationProblem SolvingCritical ThinkingAdaptabilityMicrosoft Office

About the role

It's transforming how we enhance customer experiences, streamline operations, and unlock new possibilities.
Our teams are energized by innovation and readily embrace emerging technology.
We're not waiting for the future to arrive.

Support the operational performance of Customer Experience vendors, helping ensure service level objectives, quality standards, and customer satisfaction goals are consistently achieved.
Serve as a key partner to vendor teams by resolving operational questions, coordinating cross-functional support, and helping remove obstacles that impact performance and the customer experience.
Review customer interactions, operational trends, and performance metrics to identify improvement opportunities, provide actionable feedback, and support continuous improvement initiatives.
Facilitate calibration sessions, performance reviews, associate huddles, and operational communications to reinforce quality expectations, share updates, and drive alignment across teams.
Support operational escalations and customer-impacting incidents by coordinating responses, monitoring emerging risks and performance trends, and partnering with stakeholders to drive timely resolution.
Strong written and verbal communication skills with the ability to build effective relationships across internal teams and external partners.
The ability to influence stakeholders and collaborate effectively in a matrixed environment without direct authority.

Proficiency with Microsoft Office applications, Google Workspace tools, and other business productivity platforms.
As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment.

The US base salary range for this full-time position is 52,000.00 USD - 65,000.00 USD, plus bonus, equity, and benefits as applicable.
Your recruiter can share more about the specific pay range and how that was determined during the hiring process.

The US base salary range for this full-time position is 52,000.00 USD - 65,000.00 USD, plus bonus, equity, and benefits as applicable.
A Bachelor's Degree in Business, Communications, Operations, or a related field, or equivalent combination of education and professional experience.
Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas.

This listing is sourced directly from DraftKings's careers page and normalized into a canonical job model.