dentsu
Senior Manager, Commerce & Retail Media - Temp
Chicago - N · Senior · Contract
Sponsorship not specified$34k-$40kDetected 10 min ago
Project ManagementStakeholder ManagementAccount ManagementProcess ImprovementLeadershipCommunicationOrganizational Skills
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15Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
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About the role
- The ideal candidate combines deep operational expertise with a passion for process improvement and product innovation.
- They understand the end-to-end lifecycle of owned and operated advertising campaigns and are energized by identifying opportunities to improve workflows, automate manual processes, and enhance the advertiser experience.
- This role reports to the Senior Vice President, Commerce & Retail Media.
Responsibilities
- Partner with our clients' Product and Engineering to prioritize operational enhancements, improve platform usability, and influence future product capabilities based on operational needs.
- Develop and maintain standardized operating procedures, governance models, documentation, and workflow playbooks that improve consistency across the organization.
- Build scalable operational frameworks that support growth while maintaining quality, efficiency, and service excellence.
- Collaborate with Client Services, Media Operations, Analytics, Finance, and Product teams to improve cross-functional alignment and operational transparency.
- Establish quality assurance standards, operational controls, and success metrics that support new product launches and ongoing platform enhancements.
- Drive process optimization initiatives through automation, AI-enabled workflows, and operational tooling.
- Lead change management efforts for new processes, technologies, and platform capabilities, including documentation, training, and adoption planning.
- Identify operational risks, workflow gaps, and dependencies while partnering with stakeholders to develop scalable solutions.
- Passionate about building scalable operational foundations rather than managing day-to-day execution.
- Comfortable navigating ambiguity while building structure that enables organizational growth.
Requirements
- 4+ years of experience in media operations, retail media, advertising operations, program management, product operations, or operational excellence.
- Experience designing or improving operational workflows within digital advertising, retail media, eCommerce, SaaS, or technology organizations.
- Experience partnering with Product and Engineering teams to improve platforms, systems, or user workflows.
- Strong understanding of operational governance, documentation, process mapping, and change management.
- Excellent communication and stakeholder management skills with the ability to influence teams across all levels of the organization.
- Demonstrated success leading process improvement, workflow optimization, or operational transformation initiatives.
- Familiarity with onsite and at-store retail media ecosystems, ad serving technologies, order management systems, campaign management platforms, or advertising operations.
- Strong analytical, project management, and organizational skills with experience managing multiple cross-functional initiatives.
- The hourly pay range for this position is $34 - $40. The hourly pay rate for the successful candidate is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law. Temporary employees are eligible for paid holidays in accordance with dentsu policy, as well as safe and sick time. This position is not eligible for any other benefits or other compensation.
- To begin the application process, please click on the "Apply" button at the top of this job posting. Applications will be reviewed on an ongoing basis, and qualified candidates will be contacted for next steps.
Nice to have
- Experience supporting self-service advertising products or platform operations is strongly preferred.
- Retail media network, digital advertising, or eCommerce experience strongly preferred.
- Experience implementing automation, AI-enabled workflows, or operational tooling is a plus
Compensation
- The hourly pay range for this position is $34 - $40.
Visa & Work Authorization
- s, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicab
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