Blue Sky Hospitality Solutions

Front Desk Lead

Rosenberg, TX

Sponsorship not specifiedDetected 23 days ago

LeadershipCommunicationProblem SolvingMentoringMicrosoft Office

Responsibilities

Create and manage Front Desk schedules to ensure appropriate staffing levels.
Maintain confidentiality of guest information and adhere to company privacy policies.
Support management with special projects and perform other duties as assigned.
Ability to multitask and manage time effectively in a fast-paced environment.

Regularly required to stand and walk for extended periods.
Frequently required to bend, stoop, kneel, crouch, and reach.
Must be able to lift, carry, push, and pull up to 50 pounds occasionally.
Experience with hotel property management systems, preferably Agilysys Stay PMS and Marriott systems.
Proficiency in Microsoft Windows, Microsoft Office Suite, spreadsheets, and word processing applications.

This position requires strong leadership, excellent communication skills, and the ability to thrive in a fast-paced hospitality environment while delivering outstanding customer service.
Supervise, train, coach, and motivate Front Desk associates to ensure exceptional guest service and adherence to Marriott brand standards.
Process guest check-ins and check-outs efficiently, confirm reservations, assign rooms, and issue room keys.
Handle guest requests, concerns, and complaints promptly and professionally, ensuring guest satisfaction and service recovery when needed.
Ensure the Front Desk, lobby, and public areas are clean, organized, and welcoming.
Coordinate with Housekeeping and Maintenance teams to ensure rooms are ready and guest issues are resolved promptly.
Process cash, credit card, and other payment transactions accurately and reconcile cash drawers at the end of each shift.
Generate and review daily operational reports, including arrivals, departures, VIP arrivals, and special requests.

High school diploma or equivalent required; hospitality-related education is a plus.

At SpringHill Suites by Marriott Rosenberg, we are committed to providing exceptional hospitality while creating a positive and supportive work environment for our associates.

SpringHill Suites by Marriott Rosenberg is an Equal Opportunity Employer and values diversity in the workplace.

This listing is sourced directly from Blue Sky Hospitality Solutions's careers page and normalized into a canonical job model.