Open Fertility
IT Support Technician
Denver, CO
Sponsorship not specifiedDetected 15 days ago
AzureExcelProcurementVPNCommunicationMicrosoft OfficeSharePoint
About the role
- Open Fertility is committed to making exceptional fertility care accessible to more people than ever.
- From egg freezing to IVF, we simplify and streamline treatments so patients can pursue their reproductive goals with confidence.
- Our clinics are currently open in Roseville, CA and Astoria, NY, with Denver, CO coming soon.
Nice to have
- High level of customer focus with due care and attention to priority issues.
- Assist with the on-boarding process, prepping and deploying systems, as well as training and educating new hires during IT orientations.
- Help to evaluate hardware and software solutions and participate in IT projects.
- Resolve technical problems with LAN, WAN, VPN, WiFi, Print Servers and other back-office systems.
- Generate/Track/Close tickets for all IT related issues in a timely and consistent manner as defined by our SLA policies while maintaining a positive customer satisfaction rating.
- Work closely with 3 rd party vendors providing various technology services.
- Ensure documentation is captured appropriately and is easily accessible to the broader IT team.
- Bachelor's degree preferred
Skills
- High level of professionalism and business acumen.
- Very good written and verbal communication skills.
- Experience with Azure AD and Intune is a plus.
- Professional IT work experience in the medical industry is a plus. </spa
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This listing is sourced directly from Open Fertility's careers page and normalized into a canonical job model.