Innergy1

Innergy1

Director of Onboarding/Professional Services

Austin, TX, United States · Director

Sponsorship not specifiedDetected 8 days ago
AccessibilityProject ManagementCRMERPCustomer SuccessCAMLeadershipCommunicationCollaboration

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odds of building a lasting career here

16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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About the role

  • What truly sets INNERGY apart is our people.
  • Accessibility & Work Environment INNERGY is committed to providing an inclusive and accessible work environment.
  • If you require adjustments during the recruitment process or in your role, please let us know.

Responsibilities

  • Lead and develop Onboarding and Professional Services managers, consultants, and implementation specialists.
  • Own the numbers that matter: implementation delivery, utilization, customer satisfaction, and time-to-value.
  • Build the machine, not just run it. Establish scalable methodologies, playbooks, and project governance.
  • Partner with Customer Success so the handoff after go-live feels seamless, never like a dropped baton.
  • We support reasonable adjustments for individuals with disabilities in accordance with applicable laws.
  • INNERGY is transforming the woodworking industry with purpose built, cloud based ERP software designed exclusively for custom manufacturers.
  • Our platform helps businesses operate smarter, faster, and more efficiently while seamlessly connecting design, production, and delivery for teams creating architectural millwork, cabinetry, and casework.
  • We value collaboration, creativity, and ownership, and we are intentional about building not only powerful products, but also a culture where people feel supported, heard, and inspired to do their best work.
  • With strong momentum and the recent acquisition of Microvellum, a trusted leader in design to manufacturing solutions for the woodworking industry, INNERGY is entering an exciting new phase of growth.
  • The Director of Onboarding & Professional Services leads the customer journey from contract signature to go-live, ensuring every implementation delivers on the promise of the sale.

Requirements

  • Experience with CRM, PSA, project management, and customer success platforms.

Nice to have

  • ERP, manufacturing, construction, CAD/CAM, or enterprise software experience preferred.

Benefits

  • This combination expands our capabilities, deepens our industry impact, and accelerates our vision of delivering a truly connected, end to end platform for custom manufacturers.
  • Develop KPIs and executive reporting that tell the real story of implementation health and customer outcomes.
  • We support reasonable workplace adjustments for individuals with disability in accordance with applicable Australian laws.
  • INNERGY is committed to supporting employee wellbeing, flexibility, and a safe working environment across all regions.
  • We prioritize employee wellbeing, flexibility, and a safe, supportive work environment across all regions.

Company info

  • We are committed to creating a workplace free from discrimination and harassment.
  • Put AI and automation to work so your team spends time on customers, not busywork.
  • Founded in 2016, we are a globally distributed team of 200 plus professionals united by deep software expertise and a shared passion for solving meaningful, real world problems.

Equal opportunity

  • INNERGY is an Equal Opportunity Employer that values diversity at every level of the organization.
  • All qualified applicants will be considered without regard to race, color, religion, sex, age, sexual orientation, pregnancy, gender identity or expression, national origin, disability, veteran status, or any other protected characteristic under applicable law.
  • Location Eligibility Notice
  • This is a U.S.-based remote role.
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