Stripe
Account Manager, Privy
New York · Full-time
Sponsorship not specified$263k-$394kDetected 16 hours ago
Product ManagementProduct StrategyAccount ManagementCustomer SuccessLeadershipCommunicationCollaboration
About the role
- Privy is seeking a motivated, hungry Account Manager to join our GTM team.
- You'll be the connective tissue between our customers and our product, developer success, and go-to-market teams - obsessed with getting customers live and making Privy ubiquitous across their stack.
Responsibilities
- Retention and renewals: Lead contract renewals and commercial negotiations, ensuring high net retention across your book. Identify churn risk early and mobilize internal resources to address it.
- Expansion and upsell: When adoption creates commercial opportunity, drive pricing conversations and close expansion deals.
- New account handoffs: Partner with sales to ensure a smooth transition from closed deal to active customer. Own the post-sale relationship from day one.
- Own the journey from signed customer to production launch.
- Identify natural next integrations (e.g. wallets to payments to onramp/offramp) and drive adoption across the full product surface.
Requirements
- 5-7 years in account management, customer success, or a solutions/implementation role - ideally in developer tools, fintech, crypto, or infrastructure
- Ability to context-switch across 20-30 accounts without dropping balls
Nice to have
- Passion for crypto, stablecoins, or developer infrastructure
- Experience coordinating customer-driven feature requests with product and engineering teams
- Familiarity with usage-based or consumption pricing models
- Experience driving multi-product adoption within a single account
- For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico, Bengaluru, India, and Dublin, Ireland work 100% from the office.
Compensation
- The annual US base salary range for this role is $262,900 - $394,300.
Benefits
- Help deliver regular portfolio health metrics to leadership - go-live rates, product adoption breadth, usage trends.
Company info
- About Privy
- Our mission is to make privacy and user ownership the default online. To do so, we build simple, flexible APIs and tools for developers that make it easy to build new products on crypto rails.
- Privy owns the abstractions and infrastructure layer above wallets, integrating across chains, third-party providers, and Stripe products like Treasury and Link. We get to solve hard technical problems while leveraging Stripe's distribution to reach customers like Ramp, Klarna, Deel, Kraken, Hyperliquid, and Fomo - powering experiences for both mainstream users and crypto natives.
- Learn more about Privy: Privy and Stripe: Bringing crypto to everyone
- Our mission is to make privacy and user ownership the default online.
- To do so, we build simple, flexible APIs and tools for developers that make it easy to build new products on crypto rails.
- Privy owns the abstractions and infrastructure layer above wallets, integrating across chains, third-party providers, and Stripe products like Treasury and Link.
- We get to solve hard technical problems while leveraging Stripe's distribution to reach customers like Ramp, Klarna, Deel, Kraken, Hyperliquid, and Fomo - powering experiences for both mainstream users and crypto natives.
- In this role, you'll own a book of 20 to 30 high-potential customer relationships and be responsible for driving them to production, deepening product adoption across Privy and Bridge/Stripe's suite, and expanding their usage over time.
- As an Account Manager, you'll develop deep expertise in how our customers build with Privy, act as their internal champion, and drive activation and adoption outcomes across your portfolio.
- Activation and go-live: Own the journey from signed customer to production launch. Drive urgency, remove blockers, and ensure customers get live quickly and successfully.
- Product adoption: Expand the breadth of Privy and Bridge/Stripe products your customers use. Identify natural next integrations (e.g. wallets to payments to onramp/offramp) and drive adoption across the full product surface.
This listing is sourced directly from Stripe's careers page and normalized into a canonical job model.