Datadog
Enterprise Customer Success Manager - Denver
Denver, Colorado, USA · Mid
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Level IV starts at $120,786 — $18,786 above the bottom of this range, and above its posted ceiling.
DOL prevailing wage, 2026-27 wage year · Business Operations Specialists, All Other (13-1199) · Denver-Aurora-Centennial, CO. Wage level is derived by USCIS from the offered wage, occupation and worksite; the occupation shown is inferred from the job title.
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About the role
- You'll advocate for the customer internally and focus on a positive customer experience.
- Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities.
- Enterprise Customer Success Managers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product.
Responsibilities
- Proactively build and maintain executive relationships to deliver clear, outcome-driven value stories that connect Datadog technical use cases to measurable business results.
- Lead QBRs and strategic reviews as a forum to demonstrate impact, align on priorities, and define next-step initiatives.
- Analyze adoption and usage trends to quantify value delivered, extract insights from large datasets, identify gaps, and drive financially grounded commercial recommendations and strategic opportunities.
- Collaborate cross-functionally with AEs, SEs, TAM, Product, Support, Enablemen and other technical teams to ensure consistent value delivery and messaging.
- Able to manage a wide portfolio of accounts rolling up to large enterprise corporate accounts
- Willingness to travel as needed to support customer engagements
Requirements
- Customer-centric with 3+ years in a Customer Success or Account Management role
- A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTO, VP of Engineering and DevOps professionals
Compensation
- $102,000 - $110,000 USD
Benefits
- Generous global benefits
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
- Datadog offers a competitive salary and equity package, and may include variable compensation.
- Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.
Company info
- It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers.
- Act as a strategic partner to customers, orchestrating cross-functional internal teams and engaging executive, technical, and business stakeholders to understand customer goals and translate them into a clear, deliverable Datadog value narrative.
- Own and project manage the on-boarding process for new customers
- As an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers.
- At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table.
- Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale.
Equal opportunity
- Equal Opportunity at Datadog:
Visa & Work Authorization
- t opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics
This listing is sourced directly from Datadog's careers page and normalized into a canonical job model.