Msd

Msd

Associate Specialist, Customer Support

USA - REMOTE - REMOTE · Contract

Sponsorship not specified$59k-$93kDetected 5 days ago
Data AnalysisCRMAccount ManagementExcelProcess ImprovementHRISCustomer SupportAR/VRLeadershipCommunicationCollaborationProblem SolvingAdaptabilityOrganizational SkillsAccounts Payable

About the role

  • Job Description Role Summary For over 130 years, we have pioneered groundbreaking science.
  • Because when it comes to animal health, no one sees it like we do.
  • Please click here if you need an accommodation during the application or hiring process.

Responsibilities

  • Execution & Operational Support
  • Maintain deep expertise in end-to-end operational processes across Customer Care, Customer Master Data, Pricing, and AR/Collections, ensuring alignment with broader business objectives.
  • Drive continuous improvement by identifying systemic inefficiencies, shaping process standardization, and influencing scalable solutions that enhance performance and customer experience.
  • Maintain and validate customer and operational data to support accurate business execution.
  • Digital Tools & Knowledge Management Support
  • Collaborate with internal teams including Customer Care, Finance, Pricing, eCommerce, and Logistics.
  • Support coordination of activities across teams to ensure timely resolution of routine issues.
  • Data Tracking & KPI Support
  • Support reporting activities using available tools (e.g., Excel).
  • Support implementation of enhancements under guidance.

Nice to have

  • High School diploma or equivalent, Bachelor's degree preferred
  • 3 years of relevant experience in customer service, operations, or related field
  • Strong attention to detail and organizational skills
  • Basic problem-solving and analytical capability
  • Effective communication and teamwork skills
  • Proficiency in Microsoft Excel (basic data handling and reporting)
  • Exposure to CRM or customer service platforms (e.g., Service Cloud, Genesys)
  • Familiarity with customer data, billing, or operational workflows

Skills

  • Current Employees apply HERE
  • Current Contingent Workers apply HERE
  • US and Puerto Rico Residents Only:
  • Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities.
  • For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:
  • EEOC Know Your Rights
  • EEOC GINA Supplement​
  • Learn more about your rights, including under California, Colorado and other US State Acts
  • The salary range for this role is
  • $59,100.00 - $93,000.00
  • More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.
  • The application deadline for this position is stated on this posting.

Compensation

  • The salary range for this role is

Company info

  • As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics.
  • As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities.
  • For more information about personal rights under the U.S.
  • We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance
  • Search Firm Representatives Please Read Carefully
  • Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities.
  • All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.
  • No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.
  • Where agency agreements are in place, introductions are position specific.
  • Please, no phone calls or emails.

Equal opportunity

  • Employment laws, visit:
  • We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively.
  • This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.
  • The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

Visa & Work Authorization

  • VISA Sponsorship:
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This listing is sourced directly from Msd's careers page and normalized into a canonical job model.