Mulligan Funding

Recovery Analyst

San Diego, CA

Sponsorship not specified$73k-$102kDetected 33 days ago

CRMNegotiationExcelCommunicationProblem SolvingCritical ThinkingTime Management

About the role

Headquartered in San Diego, Mulligan Funding serves as a leading provider of working capital ($5K - $2M) to the small and medium-sized businesses that fuel our country.
Since 2008, we have prided ourselves on our collaborative, innovative, and customer-focused approach.
This role combines customer relationship management, collections, problem solving, and financial analysis.

As a Recovery Analyst, you will work directly with business owners experiencing financial hardship to identify solutions, resolve delinquent accounts, and support recovery efforts across our portfolio.
Manage a portfolio of delinquent and distressed accounts.
Document account activity, customer interactions, and recovery efforts accurately and thoroughly.
Maintain compliance with all company policies and applicable regulations.

The ideal candidate is a strong communicator who can balance empathy with accountability, navigate difficult conversations, and think critically when evaluating customer situations.

2+ years of experience in collections, account servicing, recovery, loan servicing, financial services, or a related field.
Strong communication and negotiation skills.
Strong problem-solving and critical thinking skills.
Excellent organization and time management abilities.
Proficiency with Microsoft Excel and CRM systems such as Salesforce.
Experience working in commercial lending, fintech, or financial services is a plus.
You are comfortable having difficult conversations while maintaining professionalism and empathy.
You can evaluate customer situations and identify practical solutions.

Enjoying a period of unprecedented growth, driven by the combination of cutting-edge technology, human touch, and unwavering integrity, we are looking to add to our people first culture, with highly motivated and results-oriented professionals, to push the limits of what's possible while creating value for all of our partners.
You will review account activity, assess repayment challenges, and work with customers to explore repayment plans, settlements, and other workout options that help achieve positive outcomes for both the customer and Mulligan Funding.
Contact customers by phone, email, and other communication channels to discuss repayment options and resolve outstanding balances.

This listing is sourced directly from Mulligan Funding's careers page and normalized into a canonical job model.