Sony
IT Support Specialist (Contract Role)
United States, Los Angeles, CA · Contract
Sponsorship not specified$45k-$68kDetected 12 days ago
LinuxInventory ManagementCustomer SupportEMI/EMCMayaResearchCollaborationMicrosoft Office
About the role
- Sony Interactive Entertainment isn't just the Best Place to Play - it's also the Best Place to Work.
- Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand.
- SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual (IP) in the world.
Responsibilities
- Develops, documents, and implements standard operating procedures and customer service guidelines relating to IT support.
- Perform first and second level support and troubleshooting for workstation and mobile systems.
- Interface directly with end users in peril, lead and resolve incidents in an efficient manner, maintaining the highest levels of customer support and response and documentation.
- Establish and maintain direct relationships with business units as a support resource and contributing member of the production teams.
- Perform inventory management of team resources
- apply workstation build technologies
- configure and manage user account provisioning and permissions.
- Perform inventory management of team resources; apply workstation build technologies; configure and manage user account provisioning and permissions.
- Coordinates, diagnoses, and troubleshoots incoming employee requests for support according to established process.
Requirements
- Ability to interact effectively with others on varying technical competency, vendors, management, and staff.
- Commits to required work when necessary to reach goals
- Identifies and resolves problems in a timely manner
- gathers and analyzes information skillfully.
- Strong in client hardware and software
- strong email/messaging troubleshooting experience
- mid to advanced-level understanding of Windows OS.
- Skilled in Microsoft Office Suite and other production software packages (Adobe, Maya, Zbrush, Visual Studio, etc.).
- Must understand and communicate system concepts to end users and technical teams.
- Familiar with the concepts behind a distributed build system
- Manages competing demands and changes approach or method to best fit the situation.
Nice to have
- Appreciation and experience in platform/computer/video gaming is preferred!
- familiarity with enterprise storage technologies (SAN, NAS, iSCSI) - NetApp, EMC, HDS ideal
- basic networking skills
- knowledge of security concepts and industry best practices
- Linux and Mac OS experience are both a strong plus.
Compensation
- At SIE, working with our partners, we consider several factors when setting each role's base pay range, including the competitive benchmarking data for the market and geographic location.
Benefits
- Provides helpdesk-level coverage and support for internal clients.
Company info
- Be eager to grow and develop new skills and tackle special projects as needed.
Equal opportunity
- Statement:
- Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.
- We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
- Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
This listing is sourced directly from Sony's careers page and normalized into a canonical job model.