USAA
Mortgage Loan Officer - Contact Center
Phoenix Campus (Main) · Principal
No sponsorshipDetected 32 days ago
CRMSalesOutbound Sales
About the role
- Step into a role where your expertise helps members achieve one of life's biggest milestones-homeownership.
- This is a high-impact, performance-driven role within a fast-paced, high-volume environment that calls for a driven, high-capacity professional who thrives on delivering results.
- In return for your focus and performance, you'll have the opportunity to significantly increase your total earnings.
Responsibilities
- Manages a pipeline of member calls for mortgage products
- conducts daily phone calls and manages voicemail/email correspondence
- Partners closely with Processors, Underwriters and Closers to deliver on the mortgage products within a specified period of time. Responds to member and third-party phone calls to keep appropriate parties informed of loan status.
- Stays updated on compliance and regulatory requirements and identifies and manages existing and emerging risks that stem from business activities
- Develops and maintains successful partnerships with Real Estate Agents.
- Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
Requirements
- High School Diploma or General Equivalency Diploma required.
- 1-2 years of experience as a Loan Officer or in a comparable sales role
- Acquisition and maintenance of applicable licenses/state registrations as required.
- Experience driving mortgage sales in a fast-paced, high-volume contact center
- 2+ years of sales and/or high-volume contact center experience
- Proven success in a high-volume, metrics-driven call center environment (e.g., conversion, call quality, adherence, sales goals)
- Background in a bank, credit union, or lending contact center, with working knowledge of mortgage products and regulatory requirements
- Proficiency with LOS, CRM systems, and call center technologies
Compensation
- You are paid within the salary range based on your experience and market data of the position.
- The actual salary for this role may vary by location.
- Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
- range: The base salary for this role is $45,000.00 annual with a tiered incentive program.
- Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive.
Benefits
- Additionally, our career path planning and continuing education assists employees with their professional goals.
- For more details on our outstanding benefits, visit our benefits page on USAAjobs.com
Equal opportunity
- Equal Opportunity Employer.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
- USAA is an Equal Opportunity Employer.
Visa & Work Authorization
- USAA does not provide visa sponsorship for this role.
This listing is sourced directly from USAA's careers page and normalized into a canonical job model.