Nubank
Senior Design Manager — AI Private Banker
Miami · Senior
Sponsorship not specifiedDetected 3 days ago
Data ScienceA/B TestingDesign SystemsLeadership
About the role
- We're building the next evolution of Nubank: an AI-powered private banker that helps millions of people navigate their financial lives with intelligence, empathy, and trust.
- As Sr Design Manager, you'll lead a team of designers and writers crafting this experience - shaping how customers interact with our AI advisor, how trust is earned, and how complex insights become simple, actionable, and human.
- But You're no longer just building for the AI Private Banker vertical - you're establishing the foundational experience systems that will power AI across Nubank, while ensuring alignment with the broader Magic App vision (Nubank's next-generation unified app experience).
Responsibilities
- Lead and inspire a multidisciplinary team of product designers and content designers (6+) working on conversational, visual, and systemic layers of the AI experience.
- Define and evolve the design north star for the private banker - how it looks, feels, and behaves across touchpoints.
- Partner with product, data science, and engineering to translate AI capabilities into trusted, explainable human experiences.
- Build and scale design systems for AI interaction patterns (voice, confidence levels, error recovery, transparency).
- Drive cross-functional alignment, ensuring the design voice stays consistent from early prototypes to production.
- Create frameworks for evaluating AI experience quality - usability, emotion, trust, and value perception.
- You've built or led design teams working on AI- or data-powered experiences (e.g., personalization, recommendations, chat, insights).
- You balance strategic thinking with the ability to dive deep into design problems.
- You advocate for human values in AI - fairness, clarity, empathy - not as slogans but as design principles.
Requirements
- You're a natural coach - you know how to elevate others' craft and clarity.
Skills
- For more details, visit https://building.nubank.com/nu-hybrid-work-model/
- Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
Benefits
- Opportunity of earning equity at Nu
- Medical Insurance
- Dental and Vision Insurance
- Life Insurance and AD&D
- Extended maternity and paternity leaves
- Nucleo - Our learning platform of courses
- NuLanguage - Our language learning program
- NuCare - Our mental health and wellness assistance program
- Saving Plans - Health Saving Account and Flexible Spending Account
Company info
- clear, kind, and empowering - bridging product-specific excellence with company-wide coherence.
This listing is sourced directly from Nubank's careers page and normalized into a canonical job model.