LATICRETE

LATICRETE

Building Material Support Representative

Connecticut, Bethany - Bld1

Sponsorship not specifiedDetected 30 days ago
DevOpsSalesforceExcelCustomer SupportCommunicationMicrosoft OfficeInternal AuditBIM

About the role

  • The Technical Services Representative provides technical services to both internal and external customers through phone calls, website chats, emails, etc. and works to resolve complaints and issues in a timely manner.
  • Additional duties and responsibilities may be assigned, as necessary.
  • Work on the investigation and settlement of customer complaints as assigned through SalesForce diplomatically and in a professional manner within authorized limits.

Responsibilities

  • Coordinate incoming requests for technical support and training with sales and field Technical Representatives.
  • Follow up requests from field representatives and distributors to establish contact between contractors and design teams.
  • Internal Support (10%)
  • Support Technical Services training programs, as directed.
  • Create and update technical data sheets and technical advisories.
  • At LATICRETE International, we aim to be the leading construction brand trusted globally for high-performance tile and stone installation systems and building finishing solutions.
  • Our purpose is to improve the built world and the lives of those who build it.
  • We strive to connect with, engage with and improve the lives of our employees, our customers, our partners, and the global communities in which we operate.
  • It is not an IT, software, or systems support role.

Requirements

  • Physical ability to lift and carry 50 lbs. (22.7 kg) repeatedly.
  • Push/pull: Must be able to push/pull 50 lbs.
  • Stand: Must be able to stand 20% of the day or more.
  • Sitting: Must be able to sit for 80% of the day or more.
  • Twisting/Bending: Must be able to twist/bend 25% of the day.
  • Minimum of 3 yrs. experience in construction industry.
  • Minimum of 2 yrs. of experience in Technical Services or comparable industry experience.
  • Experience in tile, stone, concrete, flooring, or construction materials
  • Ability to read and interpret installation instructions and industry standards
  • Knowledge of tile/stone installation methods, construction assemblies, jobsite conditions, building materials, field application, substrates, mortars / adhesives/coatings is a plus.
  • Familiarity with jobsite conditions, substrates, and building assemblies

Nice to have

  • Strong interpersonal, written, and verbal communications skills.
  • Experience with Salesforce and JD Edwards preferred.
  • Knowledge of architecture and construction methods a plus.
  • Knowledge of LATICRETE product lines, applications, construction practices and materials a plus.

Skills

  • Fluency in second language, preferred.
  • Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Teams, etc.) and Outlook.

Benefits

  • Tuition reimbursement
  • 13 paid holidays in addition to paid vacation and sick time
  • Flexible spending
  • Life Insurance, AD&D and Supplemental Insurance

Company info

  • Provide technical services to architects, contractors, distributors, specifiers, engineers, homeowners, and internal customers through phone calls, website chat feature, emails, etc. to provide information on proper material selection, installation methods and supporting information.
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This listing is sourced directly from LATICRETE's careers page and normalized into a canonical job model.