Healthfirst
Senior HR Process & Service Design Manager
New York, NY · Senior · Contract
Sponsorship not specified$123k-$188kDetected 3 hours ago
Stakeholder ManagementProcess ImprovementRecruitingEmployee RelationsHRISCommunicationProblem Solving
About the role
- This role serves as the central owner of HR service workflows, process standards, and operational governance, ensuring that HR processes are scalable, compliant, and aligned to business needs.
Responsibilities
- Process Architecture & Design (Primary Accountability)
- Own end-to-end design of HR service processes across key workflows:
- Define and embed control points within processes to support:
Requirements
- 7+ years of experience in HR operations, process design, business operations, or related roles
- Strong understanding of HR service delivery, employee lifecycle processes, and operational workflows
- Experience working with HR systems (e.g., Workday) and process documentation tools
Nice to have
- Experience working in HR shared services or service delivery environments
- Experience with process improvement methodologies (Lean, Six Sigma)
- Experience with knowledge management platforms (e.g., eGain)
- Experience working with workflow automation tools or integrations
- HF Management Services, LLC complies with all applicable laws and regulations.
- HF Management Services, LLC shall not discriminate against any disabled employee or applicant in regard to any position for which the employee or applicant is otherwise qualified.
- In your email please include a description of the accommodation you are requesting and a description of the position for which you are applying.
- Only reasonable accommodation requests related to applying for a position within HF Management Services, LLC will be reviewed at the e-mail address and phone number supplied.
Skills
- HR Operations
- HR Business Partners
- Centers of Excellence
- vendors and external partners
- Ensure consistency and scalability of processes across the organization
- Governance & Control Framework
- process ownership
- decision rights
- change control
- escalation management
- identify root causes of process inefficiencies
- monitor trends and performance
Compensation
- Total Rewards (benefits and compensation workflows, cost visibility)
Benefits
- Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live.
- leave of absence (LOA)
- Partner with Legal, Compliance, and Total Rewards to ensure regulatory alignment and audit readiness
Visa & Work Authorization
- rmation, domestic violence victim status, gender and/or gender identity or expression, military status, veteran status, citizenship or immigration status, height and weight, familial status, marital status, or unemployme
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This listing is sourced directly from Healthfirst's careers page and normalized into a canonical job model.