Ketch
Director of RevOps
United States · Director
Sponsorship not specified$180k-$220kDetected 4 days ago
Design SystemsHubSpotSalesforceCRMSalesForecastingCustomer SuccessCadenceLeadershipCommunicationCollaborationTime Management
About the role
- We also believe AI is changing what a lean operations team can accomplish.
- This is a remote role within the United States.
Responsibilities
- Stand up and maintain the operational infrastructure for our partner ecosystem: partner onboarding, deal registration, co-sell tracking, partner-sourced pipeline reporting, certifications, delivery quality, churn, and psat.
- Give partner leadership clear visibility into partner performance and program ROI.
- Support core sales operations: pipeline hygiene, forecasting cadence, process questions, and CRM workflow improvements. Partner with sales leadership on analyses that inform go-to-market decisions.
- Design durable systems, not quick fixes. Do the math: quantify and prioritize business value before investing in automation. Ensure every system captures the data needed to analyze the process it runs. Make responsible, effective use of company assets.
- 5+ years supporting Customer Success, Professional Services, Support, and/or Renewals teams
- Demonstrated track record of designing and implementing business systems (CRM, CS platforms, support tooling, billing/renewal infrastructure) built to scale
- Own the operational backbone for Customer Success, Professional Services, Support, and Renewals.
- Build the analyses that surface churn risk, expansion opportunity, services margin, and support efficiency, and turn findings into process and systems changes.
Requirements
- Work with AI tools to accelerate systems design, administration, and integration work that historically required dedicated admins.
- you are the ops team, augmented by AI, and you like it that way
- Demonstrated ability to translate operational and systems work into measurable business value
- Bachelor's degree or equivalent
- If you have a need that requires accommodation, please let us know by emailing nicole.jeans@ketch.com.
- Ketch is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
- Demonstrated, hands-on use of AI to multiply your output in systems work, analytics, or tool-building; be prepared to show us what you've built
Compensation
- $180k-$220k
Benefits
- Design and implement scalable systems that reduce manual work across onboarding, health scoring, escalations, capacity forecasting and management, services delivery, and the renewal motion.
This listing is sourced directly from Ketch's careers page and normalized into a canonical job model.