Maxcessinternational

Customer Service Representative (Guiding & Web Tension Specialist)

Oklahoma City, Oklahoma

Sponsorship not specifiedDetected 21 days ago

Project ManagementSalesforceForecastingERPCustomer SupportCommunicationProblem Solving

About the role

We do not discriminate on the basis of race, religion, sex, disability, age, pregnancy, national origin, sexual orientation, or any other characteristic protected by applicable law.

This position is responsible for customer liaison during system application specification, estimating, quote preparation, order review, and support after the sale.
Support the department head to meet and exceed company objectives in an efficient manner
Provide product solutions to customer problems, manages all customer questions regarding technical applications, pricing, delivery, capabilities, etc.
Ability to perform equipment troubleshooting and installation oversight.
Maintain records, files, and databases for future reference

Bachelor's degree in business or technology with three to five years' experience,
Associate degree with three to five years' experience.
Ability to work in a team environment
Understands business implications of decisions
Willingness to provide enthusiasm and creative solutions to meeting customer needs and achieving the company's goals
Ability to work independently without supervision
Ability to "think on your feet", creative problem solving, determine and advocate customer needs
Personable and able to develop and maintain good relationships
Ability to maintain composure, positive attitude, and organization with multiple tasks amidst constant interruptions and conflicting priorities
Financial aptitude with knowledge of or ability to learn business concepts related to sales and marketing, forecasting, negotiating deals, estimating, and tracking product and project costs
Ability to negotiate with customers, suppliers, and coworkers
Ability to effectively balance between customer satisfaction and optimizing financial returns
Technical aptitude with the knowledge of or ability to learn engineering concepts

Able to handle pressure well, be self-motivated and detail oriented
Ability to work collaboratively across functions to accomplish goals and meet company objectives
Ability to balance expectations for job duties with a creative approach for problem solving
Integrity and high ethical standards
Excellent communication skills, both oral and written
Preferred: Bachelor's degree in Engineering (Mechanical preferred but not limited to) or similar field with one to two years' experience,
Industry Knowledge with five year' plus experience

We are committed to diversity and inclusion, and all qualified candidates are encouraged to apply.
Act as a project manager for your projects through engineering and manufacturing as necessary - working with customers, vendors, and internal customers

This listing is sourced directly from Maxcessinternational's careers page and normalized into a canonical job model.