Iovance Biotherapeutics
IT Support Analyst II
Philadelphia, PA · Mid
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About the role
- Please note that this position is fully onsite at our Manufacturing Facility**
- Essential Functions and Responsibilities
Responsibilities
- Provide support for the following (but not limited to) systems/infrastructure:
- Zebra printer support. Out of the box calibration and troubleshooting daily issues.
- Support for network devices such as routers and switches, firewalls, racks, cabling, etc.
- Support IT needs in Labs
- Support Executives IT needs
- Manage the ticketing queue for assigned tickets
- Produce and maintain documentation and asset management data for hardware and software.
- Provide IT support for Town Halls, critical meetings, audits and All Hands events.
- Perform application installation and support for common IT applications
- Manage computer imaging and patching operations to ensure compliance with company policies
Requirements
- Up to 5-10% travel may be required.
- 2+ years of experience in providing IT Helpdesk support in a fast-paced business environment.
- Strong Microsoft 365 proficiency (Outlook, Word, Excel, PowerPoint, Teams)
- Broad experience of IT with strong understanding of networks, servers and telecoms
- Must be detail oriented and self-motivating.
- Ability to lift/move computer equipment weighing up to 50 Lbs.
- Ability to mentor or provide best practices to other members of the team.
Nice to have
- Laptops and desktops, hardware, printers, scanners and other computer peripherals
- Out of the box calibration and troubleshooting daily issues.
- Audio/Video conference room equipment, telephone systems, meeting software, messaging and collaboration tools.
- MS365 suite. including Sharepoint, permissions and access management
- Mobile devices management and troubleshooting
- Experience with Microsoft Intune, including managing, enrolling, and troubleshooting corporate devices through Intune.
- Conduct new hire orientation/ basic IT training and ensuring timely completion of offboarding
Skills
- Strong hardware troubleshooting and repair skills with desktops, workstations, laptops, printers, and mobile devices.
- Strong customer service skills
- Strong written and verbal communication skills.
- Familiar with ITIL process and framework.
This listing is sourced directly from Iovance Biotherapeutics's careers page and normalized into a canonical job model.