Assembled

Product Manager - Workforce Management

New York City, NY · Staff+

Work authorization requiredDetected 96 days ago

Agentic AICanvaProduct ManagementProduct StrategyCustomer SupportResearchLeadershipCommunicationCollaborationMentoring

About the role

In this role, you will work with the teams responsible for integrations, onboarding and customer analytics and reporting.
This is an onsite role based out of New York City with an in-office requirement of 5 days, Monday - Friday.

We value diverse perspectives and are committed to building an inclusive workplace where everyone feels like they belong and has the opportunity to do their best work.
New dashboards on AI Support Agent efficacy, Copilot impact, and how AI and support team members are working together to solve customers' problems
A Chrome extension for support agent notifications and productive work tracking
Working directly with prospects and customers to deeply understand problems and needs and build together.
Research, partner across functions, and analyze feedback and usage data to ensure what we're building solves problems across our customer base in delightful and impactful ways.
This means forming clear perspectives on where to build vs. partner and how to best serve enterprise customers.
Empowering support leaders with data.
The Data Infrastructure team owns the analytics pipeline, core metrics calculations, and metric definitions that power every report and dashboard in Assembled.
You'll ensure the numbers customers rely on are accurate, fast, well-defined, and consistent - and find new ways to turn that data foundation into actionable insights for support leaders.
As a senior member of the product team, you'll bring strategic leadership to how we build - helping raise the bar on product thinking, writing culture, and ways of working across the team

The ability to thrive in ambiguity and help us proactively shape the function and culture is critical.

Experience designing or managing integrations products and platform API strategy
401(k) plan enrollment
We know great candidates don't always meet every requirement listed in a job description.
We look forward to hearing from you!
For United States Applicants:
Assembled participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.
For United Kingdom Applicants:
Assembled is required to verify your right to work in the UK and will conduct a Right to Work check prior to employment in accordance with applicable law.

Bias to action and an innate sense of urgency
Currently based in or willing to relocate to the New York metro area; please address this in your application
Strong written and verbal communication
this is a rigorous writing culture that welcomes discussion and feedback

Generous medical, dental, and vision benefits
Paid company holidays, sick time, and unlimited time off
Monthly credits to spend on each: professional development, general wellness, Assembled customers, and commuting
Paid parental leave
You'll drive the product vision for making that experience faster and smarter.

If the role excites you and you believe you can make an impact at Assembled, we encourage you to apply.
Integrations with major telephony and contact platforms to unblock enterprise customers and availability-aware AI-to-human agent call handoffs
The Integrations & Onboarding team ensures contact center data is accurate, timely, and complete, and that customers can quickly configure their workforce - queues, exclusions, agent states - without heavy manual lift.
The needs of our customers are changing quickly as companies grow and navigate new ways of working.

Assembled participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.

This listing is sourced directly from Assembled's careers page and normalized into a canonical job model.