Bernard

Client Success Manager

New York City · Exec

Sponsorship not specified$15k-$300kDetected 125 days ago

HubSpotLeadership

About the role

You are the first dedicated Client Success hire at Bernard.
Your customers are appliance repair company owners and dispatchers.
They run 15-300 trucks, take 50+ calls a day, and have never had the opportunity to truly experience great technology.

You own the entire post-sale customer relationship: onboarding, activation, support, expansion, and retention.
You build this function from zero.
Playbook creation. Build the onboarding, training, and support processes from scratch. Document everything. Make it repeatable.
You want to build a function, lead a team, and grow into a leadership role at a company that rewards ownership.
Build the onboarding, training, and support processes from scratch.
Document everything.
You are the bridge between what customers need and what we build.
You've onboarded customers at a company where the playbook didn't exist yet and you had to build it.
You're the person who builds the spreadsheet, writes the SOP, and follows up without being asked.

Experience in a startup or early-stage company where you wore multiple hats and were customer-facing.
Familiarity with trades, field service, home services, or blue-collar industries.
Experience with HubSpot, support platforms, or automation tools.
You've worked with or sold to small business owners before.

Half of all appliance repair visits fail on the first trip.
Wrong diagnosis.
The homeowner waits another week.
The company eats another truck roll.
Multiply that across millions of service calls a year and you're looking at a broken layer of American infrastructure that nobody's talking about.
Bernard fixes this at the point of first contact.
Our AI answers the call, runs the diagnostic, predicts the right parts against live inventory, and sends the technician out with a game plan.
We don't just book the job.
We solve it before the truck rolls.
first-visit fix rates go from 50% to 80%.
We're live with enterprise customers, growing fast, and building the operating system for field service from our office in NYC.
Every hire here touches the product, the customer, and the trajectory of the company.

This listing is sourced directly from Bernard's careers page and normalized into a canonical job model.