Madrigal Pharmaceuticals

Madrigal Pharmaceuticals

Associate Director, Patient CRM Business Analyst

MA - Waltham - Office, USA · Director · Full-time

Sponsorship not specified$171k-$210kDetected 27 days ago
Data AnalysisStakeholder ManagementCRMCompensationPatient CareFDA RegulatoryLeadershipCommunicationCollaborationProblem Solving

About the role

  • Every member of our Madrigal team is connected by our shared purpose: leading the fight against MASH.

Responsibilities

  • Stakeholder Management: Collaborate with cross-functional teams including Field Teams, Patient Services, Market Access, Trade, IT, Compliance, and external vendors to gather requirements and deliver scalable solutions.
  • Data & Insights: Ensure business data integrity and leverage insights to drive improvements in patient engagement, adherence, and operational performance.
  • Vendor Collaboration: Partner with CRM Product Owner and implementation partners to ensure timely, quality delivery of enhancements and platform stability.
  • Change Management: Support user adoption through training, documentation, and continuous improvement initiatives.
  • Analytics:: Create requirements for complex reports and dashboards to satisfy User and Leadership reporting needs.
  • Documentation: Produce documentation including Business Requirements Documents (BRDs), Functional Requirements / User Stories and Process flows.

Requirements

  • Required & Desired Qualifications
  • Experience with data analytics, reporting tools, and translating insights into business recommendations.
  • Bachelor's degree required; advanced degree (MBA, MS, or equivalent) preferred.

Nice to have

  • leading the fight against MASH.
  • Rezdiffra is the first and only medication approved by both the FDA and European Commission for the treatment of MASH with moderate to advanced fibrosis (F2 to F3).
  • An ongoing Phase 3 outcomes trial is evaluating Rezdiffra for the treatment of compensated MASH cirrhosis (F4c).
  • Our success is driven by our people.
  • Field Teams, Specialty Pharmacies and HUB processes knowledge is recommended.
  • advanced degree (MBA, MS, or equivalent) preferred.
  • Bachelor's degree required

Compensation

  • Base salary is determined by several factors including the candidate's qualifications, skills, education, experience, business needs and market demands.
  • As of the date of this posting, a good faith estimate of the current pay scale for this position, applicable to all candidates, is $171,000 - $210,000 per year.

Benefits

  • Serve as the Business Analyst for the Patient CRM platforms, defining the vision, roadmap, and together with the Product Owner prioritized backlog to align with patient access and support goals.
  • 10+ years of relevant experience, inclusive of experience with Patient CRM business processes, or Business Analysis roles within the pharmaceutical, biotech, or healthcare industry.
  • Demonstrated experience implementing or managing Patient Services and Patient Access or other healthcare-focused business processes.
  • Proven ability to manage business processes and their implementation-from vision and strategy through delivery and optimization.
  • Strong understanding of patient access, reimbursement, and support program processes.
  • System Enhancements: Lead the design and implementation of new business processes through CRM features, integrations, and workflows that streamline patient onboarding, reimbursement, and case management processes.
  • Compliance: Maintain strict adherence to all privacy, security, and regulatory requirements governing patient data and healthcare systems.
  • Madrigal's Total Rewards strategy is based on a biotech industry peer group comparator and is inclusive of base pay, bonus and equity.
  • Our equity offers meaningful opportunity allowing our employees to share in the success they help create.
  • All employees receive equity, which we believe reinforces our ownership culture.
  • All full-time employees receive equity, which reinforces our ownership culture and offers meaningful opportunity for our employees to share in the success they help create.
  • We also offer additional voluntary benefits like supplemental life insurance, legal services, and other offerings.

Company info

  • Madrigal is a biopharmaceutical company focused on delivering novel therapeutics for metabolic dysfunction-associated steatohepatitis (MASH), a serious liver disease that can progress to cirrhosis, liver failure, need for liver transplantation and premature mortality.
Apply directly at Madrigal Pharmaceuticals →Create a free account for alerts like thisView Madrigal Pharmaceuticals immigration profile

This listing is sourced directly from Madrigal Pharmaceuticals's careers page and normalized into a canonical job model.