Vanguard

Vanguard

Manager, Client Service & Fund Operations Transformation - 12 Month Contract

Toronto, Canada · Senior · Part-time

Sponsorship not specified$126k-$176kDetected 7 days ago
Project ManagementStakeholder ManagementStrategic CommunicationsLeadershipCommunicationCollaborationProblem Solving

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odds of building a lasting career here

53Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role75
Entry-level history0
PERM / green-card track0
Lottery odds (Level III)83
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~45% per draw at Level III). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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About the role

  • This hybrid role combines hands-on client service and operations expertise with leadership of the Canadian workstream supporting a broader back-office transformation.

Responsibilities

  • Partner with Sales, Relationship Management, Legal & Compliance, Finance, Product, and other stakeholders to resolve issues and support a strong client experience.
  • Provide guidance and support to colleagues, sharing expertise and helping strengthen the team's ability to manage complex operational and client situations.
  • Identify root causes, recommend sustainable solutions, and drive process improvements that enhance efficiency, quality, and risk management.
  • Lead or support Canadian project activities related to fund administration and back-office transformation, including planning, milestone tracking, issue management, readiness, testing, and implementation.
  • Support audit-ready documentation, regulatory considerations, and operational control requirements.
  • The successful candidate will serve as a trusted operational subject matter expert, escalation point, and project lead, partnering across Canadian and global teams and with external service providers to strengthen client service, improve processes, manage operational risk, and successfully implement change.
  • The role is expected to be approximately 50% focused on client service and operational support, and 50% focused on fund administration transformation.
  • We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.

Requirements

  • 7+ years of experience in client service, fund operations, investment operations, transfer agency/recordkeeping, fund administration, project management, or a related financial services function.
  • Experience working with third-party service providers, outsourced operating models, or vendor-supported processes.
  • Ability to influence without direct authority and operate independently with sound judgment.
  • Demonstrated ability to manage complex operational issues, client escalations, and cross-functional initiatives.
  • Demonstrated ability to lead cross-functional initiatives and provide direction and support to colleagues, with or without formal reporting-line authority.
  • Strong project management skills, including the ability to coordinate deliverables, track risks and dependencies, and drive outcomes in a matrix environment.
  • Excellent communication, stakeholder management, analytical, and problem-solving skills.
  • Pay Transparency
  • Expected Salary Range: $126,000 - $176,000
  • Role status: existing vacancy
  • Our compensation ranges are based on role, level, and local market. Individual pay within the range is determined by factors such as job-related skills, experience, and relevant education or training. For part-time roles, pay will be pro-rated based on regularly scheduled hours.
  • Vanguard does not use artificial intelligence (AI) or automated decision-making tools in its recruitment process. All application reviews and hiring decisions are made by our recruitment team.

Nice to have

  • Knowledge of mutual funds, ETFs, fund administration, investment operations, regulatory requirements, or operational controls is preferred.

Skills

  • existing vacancy
  • Individual pay within the range is determined by factors such as job-related skills, experience, and relevant education or training.
  • For part-time roles, pay will be pro-rated based on regularly scheduled hours.
  • AI Disclosure Statement
  • Vanguard does not use artificial intelligence (AI) or automated decision-making tools in its recruitment process.
  • Accommodations
  • Vanguard is committed to fostering an accessible and inclusive workplace.

Compensation

  • $126,000 - $176,000
  • Our compensation ranges are based on role, level, and local market.
  • Individual pay within the range is determined by factors such as job-related skills, experience, and relevant education or training.
  • For part-time roles, pay will be pro-rated based on regularly scheduled hours.

Benefits

  • Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection.

Company info

  • We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

Equal opportunity

  • If you require accommodation at any stage of the recruitment process, please inform us.
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This listing is sourced directly from Vanguard's careers page and normalized into a canonical job model.