SmithRx
Account Specialist
Lehi, UT; Plano, TX · Director
Sponsorship not specifiedDetected 100 days ago
Account ManagementExcelCustomer SuccessCustomer SupportLeadershipPublic SpeakingMicrosoft Office
About the role
- The Customer Success Team is focused on helping SmithRx's clients derive the full value of their PBM services.
- As an Account Specialist, you will be responsible for ensuring the complete post-sale success and satisfaction of SmithRx customers.
- The Account Coordinator begins involvement with their client at implementation kick-off and is responsible for supporting the development and maintenance of the client success plan.
Responsibilities
- Act as a designated support resource for assigned Account Managers
- Support ad-hoc projects assigned by leaders
- Collaborate with cross-functional internal teams for client issue resolution
- Ability to effectively manage several tasks and competing priorities
Requirements
- Ability to communicate and articulate complex data, member scenarios effectively
- Ability to work well with cross functional teams and clients
- Ability to handle and work with ambiguous instructions
Benefits
- SmithRx is a rapidly growing, venture-backed Health-Tech company.
- We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality.
- 2-3 years operational or customer service/support experience in the PBM or health care industries
- Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
- Flexible Spending Benefits
- 401(k) Retirement Savings Program
- Short-term and long-term disability
- Discretionary Paid Time Off
- Commuter Benefits
- Paid Parental Leave benefits
Company info
- SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.
- We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:
- Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
- Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward-always.
- Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service.
- With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.
- We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work.
- At our core, we are guided by our company values:
- Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.
- Act as a part of a designated account team for specific key clients
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This listing is sourced directly from SmithRx's careers page and normalized into a canonical job model.