Ardent
Team Lead/Reliability Engineer
Washington, D.C · Staff+
No sponsorshipDetected 1 day ago
AWSCloud PlatformsCustomer SupportLeadershipCommunication
About the role
- Ardent is seeking a Reliability Engineer to join our team.
- This role involves proactive issue identification, incident resolution, and system health optimization within a 24x7x365 operational environment.
- Active CBP/BI or Top Secret clearance is highly desired.
Responsibilities
- Manage Team schedules assuring every shift is manned every day of the year.
- The enhanced Production Monitoring Services Branch will provide resources to staff the operation 24x7x365. The resources should provide additional technical support and diagnosis.
- Collaborate with other members of IT and business in streamlining production support processes.
- Work closely with other teams and recommend solutions to improve production support current processes that reflect business needs, security, and SLAs of our production services.
- Work closely with Infrastructure team and other support staff to identify and resolve incidents and create and implement long term remediation techniques and fixes.
- Provide support and coach other members of the Production Support team.
- If you want to build something meaningful, while enjoying the kind of flexibility and support that you need to do your best work - Ardent is where your next mission begins.
- Team Lead/Reliability Engineer to support our client's mission by enhancing Production Monitoring and ensuring optimal service delivery for their applications.
- The ideal candidate will lead monitoring solutions, manage other reliability engineers, and collaborate across IT and business teams to improve service reliability.
- Expertise in AWS environments, root cause analysis, and technical troubleshooting is essential, along with strong communication and leadership skills to drive continuous improvement.
Requirements
- Strong expertise in incident management, root cause analysis, and problem resolution for cloud-based applications.
- Hands-on experience with Amazon Web Services (AWS) and cloud-based monitoring tools.
- Experience in triaging and resolving production incidents, assessing severity, and properly escalating issues.
- shift is 7:00a.m. to 3:00p.m., candidate must be open to working 2nd or 3rd
Skills
- Triage and resolve production incidents related to the cloud platform and participate in root cause analysis and postmortem discussions.
Compensation
- We will not discriminate in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gend
Company info
- Effectively work with IT and business teams, as well as external customers, to lead the resolution of production incidents and provide communication during outage.
- At Ardent, we hire people who want more than a job - they want to serve a mission that matters.
- We are seeking a skilled
This listing is sourced directly from Ardent's careers page and normalized into a canonical job model.