Denverhealth

School Based Enrollment Specialist

Administrative Offices - 601 Broadway, Denver, CO 80203

Sponsorship not specified$24k-$31kDetected 8 days ago

SalesforceExcelCustomer SupportEpicPublic HealthPharmacovigilanceProblem SolvingMentoringMicrosoft Office

About the role

Under general supervision, determines medical assistance eligibility for customers in hospital outpatient/ inpatient, and emergency settings, as well as face-to-face and in a call center environment.
Enrollment Specialists assist patients/clients with submitting/processing documentation to complete applications and forms for various medical assistance programs (including Medicaid and Hospital Discount Programs).
Complete accurate data entry into multiple Federal, State and internal systems.

Collaborate directly with both internal and external partners such as State entities, other departments and community organizations.

Required to use federal and state Interfaces to verify information provided by customer.
Required to meet productivity standards for processing times.
Will be required to collect and process documents over the phone and/or in-person.
High School Diploma or GED Required
1 year Customer Service experience required Required
Ability to work efficiently both independently and in a team environment.

Knowledge of federal and Colorado statutes, legislative initiatives and regulations, as well as federal, State and local policies.
Knowledge of the eligibility determination system CBMS, Epic, Salesforce, Five9 systems.
Proficient in Microsoft Word, Excel, and Outlook.
Skilled in analytical thinking, problem solving, and process improvement.
Skilled in providing excellent customer service.
Ability to communicate orally and in writing in a thorough, clear, and professional manner.
May receive, process, and verify Medicaid Buy-In premium payments.
Collects data utilizing various tracking tools that have been developed to monitor performance. (5%)

Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays

At Denver Health, we take care of the people who take care of our community.
When you join Denver Health, you're joining a mission-driven organization that invests in you.
Here is a small list of our benefit programs:
Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays
100% paid parental leave up to 6 weeks
Immediate eligibility for retirement plans with employer contribution up to 9.5%
Generous medical, dental, vision plans in addition to employer paid disability and life insurance.
Childcare discount programs & exclusive perks on large brands, travel, and more
Tuition reimbursement & assistance
Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC) that support internal career growth and advancement pathways
Clearly explains the various medical assistance programs to patients/clients and assists them in completing the necessary forms to apply for such programs.
Comprehensive well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center

Interacts with customers to determine living and financial situation, calculates applicable income and assets, and determines eligibility for appropriate medical assistance programs.

This listing is sourced directly from Denverhealth's careers page and normalized into a canonical job model.