CrowdStrike, Inc.
Manager, Falcon Complete - Training (Remote)
USA - Remote · Senior
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About the role
- This role sits under the Operational Excellence team - one of two core functions within Falcon Complete alongside Service Delivery.
- You'll work closely with peer Operational Excellence teams to ensure training and enablement stays in lockstep with operational priorities, product changes, and tooling updates.
- Establish team performance metrics and training effectiveness measures, conducting regular reviews with leadership to demonstrate value delivery, surface continuous improvement opportunities, and ensure the function is scaling to meet organizational demand
Responsibilities
- Own and manage the Training & Onboarding strategic roadmap within the Operational Excellence function - collaborating with peer OE teams to stay aligned on operational priorities and product and tooling changes, while serving as the primary enablement partner to Falcon Complete's Service Delivery org, translating requirements into prioritized, high-impact training initiatives
- Drive skills framework development and ongoing skills gap analysis across Falcon Complete - using data and stakeholder inputs to inform training priorities, identify hiring needs, and shape talent development strategies that support organizational growth
- Champion the identification and adoption of AI-driven tools, workflows, and use cases that increase team efficiency, accelerate content development cycles, and enhance the learner experience - positioning the team to lead enablement in an AI-native environment
- Experience developing and applying skills frameworks, competency models, or training needs assessments to identify gaps, inform hiring priorities, and drive talent development decisions at an organizational level
- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Requirements
- Experience in cybersecurity, SaaS, or Managed Detection & Response (MDR) organizations
- Familiarity with SOC operations, incident response, or Falcon Complete workflows and analyst roles
Skills
- Ready to join a mission that matters?
Compensation
- Build, lead, and develop a high-performing global team of Curriculum Developers through effective hiring, coaching, mentorship, and timely feedback via recurring 1:1s and bi-annual goal setting and performance evaluations — taking a delib
Benefits
- Market leader in compensation and equity awards
- Competitive vacation and holidays for recharge
- Paid parental and adoption leaves
- Bachelor's degree in Instructional Design, Education, Cybersecurity, Business Administration, or related disciplines
- 8+ years of experience in training, enablement, curriculum development, or learning & development roles - with at least 2 years in a people management capacity leading globally distributed teams
Company info
- Since 2011, our mission hasn't changed - we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform.
- Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward.
- We're always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other.
This listing is sourced directly from CrowdStrike, Inc.'s careers page and normalized into a canonical job model.