OpenGov

Implementation Analyst

US | Illinois | Chicago

Sponsorship not specified$78k-$93kDetected 36 days ago

Data EngineeringERP

About the role

This role will be responsible for driving a successful customer implementation from start to finish, setting the underlying foundation of their OpenGov platform, while promoting maximum value for their investment in OpenGov.

Drive and manage new customer implementations from start to finish.
Understand customer pain points and partner with cross-functional teams to simplify, enhance and automate existing processes that will improve customer workflow.
Leverage and continually develop best practices for each data environment and customer vertical to assist in future implementation efficiencies.
Strong skills in conceptualization of patterns, modeling, and design.
These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync.

Knowledge and experience in analyzing and reporting large volumes of financial and operational data, in addition to experience with government operational concepts and practices.
ETL tools, ETL report creation, macros and visual basic are not required, but highly desirable.
Track record of working in a fast-paced environment while balancing internal procedures and process improvements, all while collaborating with team members.
Ability to adapt to a rapidly changing product and respond strategically to customer needs.

2+ years of experience of software implementation consulting or transferrable work with external clients preferred

Chicago, IL: $78,000 - $93,000
On target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance.
The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate's geographical location.
A Mission That Matters.
At OpenGov, public service is personal.
We are passionate about our mission to power more effective and accountable government.

Comprehensive healthcare options for individuals and families
Flexible vacation policy and paid company holidays
Paid parental leave, wellness stipends, and HSA contributions
Learn about OpenGov's mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com http://OpenGov.com.
Benefits That Work for You
Enjoy an award-winning workplace with the benefits to match, including:

This includes providing guidance, assistance, and support to customers from the initial data requirements gathering, technical platform configuration, administrator training and all other requirements defined through a customer's implementation.
Be the primary technical point of contact for new customers deploying OpenGov, or those expanding to implement additional functionality.
Work closely with the engagement and adoption team to facilitate and drive a consistent customer experience and ensure successful training for new customers
Ability to provide clear and effective phone support, assistance, and recommendations to build positive relationships with customers.

This listing is sourced directly from OpenGov's careers page and normalized into a canonical job model.