Kasa Living, Inc.

Senior Operations Manager

St.Petersburg, Florida · Senior · Full-time

Sponsorship not specified$80k-$90kDetected 15 days ago

Recruiting

About the role

You will be responsible for the day-to-day supervision of your team(s) and for exceeding the expectations of every guest who walks through your door; spending 95% of your time onsite.
You'll ensure that your team effectively prioritizes their workflows while Kasa standards are always met.
You will also define and evaluate the activities of a broad set of indirect stakeholders both within your property(ies) and with external vendors and other third parties.

Lead teams which may include rooms, housekeeping, maintenance, security, and F&B.
Drive operating profit per unit by driving revenues, managing cost controls, and partnering with colleagues on the Commercial team.
Champion a culture of service excellence and operational excellence in support of a hospitality-centered operating model.
Build relationships with local businesses, vendors, and the broader community.
Guest Experience and Culture Champion: Demonstrated ability to drive guest experience scores (GSS, NPS, or brand-specific metrics).
Strategic Thinker: The ability to think critically, anticipate future trends and develop effective long-term strategies to achieve organizational goals.
Leaders at this level have the ability to ID root causes, create project plans, and drive themselves and their team members to prioritize, schedule and complete sizable project plans at the building, market and regional level.

2+ years of hotel management experience.
Proficiency with property management systems and other core hospitality software.
You must be comfortable hiring and developing high performers and parting ways with those who don't meet the bar.
Required to live within driving distance of assigned property(ies).
Required Attributes
Hospitality Leader: 2+ years of hotel management experience.

The base pay range is subject to change and may be modified in the future.
401(k) plan: As you invest in yourself and your future, Kasa invests in you too: we match 100% of the first 3% of your deferred salary.

Qualifying full-time roles are eligible for a wi-fi stipend, home office stipend, and more!
This role may also be eligible for equity, bonus, perks, benefits, and Kasa Travel Credits.
Flexible PTO: Full-time exempt Kasa employees are encouraged to take time off as they need and see fit, ensuring that it's not disruptive to their work.
Health Coverage: We've invested in comprehensive health insurance options to help when you need it most, including a company-sponsored plan with fertility coverage.

Demonstrated ability to drive guest experience scores (GSS, NPS, or brand-specific metrics).
Recognized as an inclusive leader who leads with empathy, understanding, and intuition to meet the needs of direct reports, partners, and customers.
Reconcile and educate others on country-specific cultural norms to promote awareness, inclusion, and belonging.
Empathetic Leader: Recognized as an inclusive leader who leads with empathy, understanding, and intuition to meet the needs of direct reports, partners, and customers.

This listing is sourced directly from Kasa Living, Inc.'s careers page and normalized into a canonical job model.