Ensemblehp

Customer Service Specialist II - HYBRID WORK ARRANGEMENT

Pittsburgh, PA · Mid

Sponsorship not specifiedDetected 1 day ago

ComplianceExcelHRCustomer SupportResearchLeadershipCommunicationCollaborationOrganizational Skills

About the role

Essential Duties and Responsibilities Provide excellent customer service to patients, clients, providers, and facilities by researching, troubleshooting, and resolving account-related concerns in a timely and professional manner.
Post patient and guarantor payments accurately and reconcile posted payments with deposited amounts to ensure activity is complete, balanced, and properly documented.
Receive deposits from Client's providers and facilities; log deposits onto the designated spreadsheet and securely store them in the safe until pickup by the assigned banking service provider, such as Dunbar or another provider to be determined.

Partner with internal departments, client contacts, and revenue cycle teams to resolve customer service issues, payment discrepancies, deposit questions, and account concerns.
We believe that our core values of trust, integrity, loyalty and service married with the belief that our work is worthwhile helps us build and sustain sincere relationships with our associates and clients.

If you are a passionate, dedicated and experienced revenue cycle, consulting or finance professional and seek career and personal growth, we would love to hear from you.

Experience resolving patient account concerns, posting payments, reconciling deposits, and working with payment systems preferred.
High school diploma or GED required.
Certified Revenue Cycle Representative (CRCR) certification required within nine months of hire, if applicable.
Ability to research and resolve account issues with accuracy, urgency, and attention to detail.
Ability to handle cash, deposits, and confidential patient information in accordance with policy and compliance expectations.
We put people first, last and always.
Growth - We invest in your professional development.
Ensemble is an equal employment opportunity employer.

Knowledge, Skills, and Abilities Strong customer service, communication, and problem-resolution skills.

A candidate entry rate of pay does not typically fall at the minimum or maximum of the role's range.
Our team believes that people are the most important part of our success and that when we take care of our people, they pay it forward by providing our clients with excellent results and world-class service.

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups.
We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful.
Maintain confidentiality and adhere to Ensemble Health Partners policies, client procedures, cash-handling standards, and regulatory compliance requirements.
Ensemble is dedicated to providing our clients with experienced healthcare finance and revenue cycle professionals.
decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position.

Our Culture - Ensemble is a place where associates can do their best work and be their best selves.
This is why our people are the most important part of who we are.

This listing is sourced directly from Ensemblehp's careers page and normalized into a canonical job model.