Hayward Industries Inc
Customer Service Representative
Atlanta
Sponsorship not specifiedDetected 31 days ago
SalesforceCustomer SupportCommunicationProblem Solving
About the role
- Hayward Holdings Inc. (NYSE "HAYW") is the largest manufacturer of residential swimming pool equipment in the world, with a significant presence in the commercial pool market that is continuously growing.
- Headquartered in Charlotte, North Carolina, Hayward also has facilities in Tennessee, Arizona, and Rhode Island as well as Canada, Spain, France, Australia, and China.
Requirements
- Ability to adapt and thrive in a fast-paced, seasonal environment.
- 3+ years of experience in a B2B customer-facing role, preferably in a diverse and inclusive setting.
- Familiarity with Salesforce and order management tools.
- Experience in finding balanced solutions that meet both company and customer needs.
- BS/BA Degree in a related discipline or equivalent experience. #LI-JM1
- What We're Looking For:
- Excellent communication skills, both verbal and written, with a focus on inclusivity and clarity.
- Strong problem-solving abilities and a proactive approach to conflict resolution.
- A deep commitment to delivering outstanding customer service to both internal and external stakeholders. Experience & Education:
Skills
- Implement Sales programs and promotions.
- Process credits or replacement products as needed.
- Keep customer and Matrix pricing databases accurate and up-to-date.
Company info
- Hayward designs, manufactures, and markets a full line of residential and commercial pool and spa equipment including pumps, filters, heating, cleaners, salt chlorinators, automation, lighting, safety, flow control and energy solutions at our company owned facilities.
- Review and verify orders for accuracy.
- Efficiently process orders, sample requests, vouchers, and credits.
- Communicate clearly with customers about order changes, exceptions, and product availability.
- Engage with Customers: Be the trusted point of contact for Direct Buy customers through email, telephone, fax, and EDI.
- Communicate clearly with customers about order changes, exceptions, and product availability. Collaborate Across Teams: Work closely with Sales, Marketing, and other departments to deliver seamless customer care.
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