Lennar

Field Customer Care Rep

Plymouth, MN

Sponsorship not specifiedDetected 28 days ago

CRMExcelCustomer SupportCommunicationMicrosoft Office

About the role

This position may be eligible for bonuses.
This position may be eligible for commissions.
This information is intended to be a general overview and may be modified by the Company due to factors affecting the business.

This role includes regular homesite visits and requires the ability to walk uneven terrain, bend, stoop, lift up to 25 lbs., and use mobile technology in the field.

Investigate potential warranty issues, identify root causes, and determine corrective actions aligned with Lennar standards.
Prepare detailed scopes of work and oversee execution to meet quality and safety expectations.
Assist with New Home Celebrations, New Home Acceptance, and other assigned customer touchpoints.
Participate in after-hours on-call rotation and expedite emergency repairs via virtual means.
Minimum High School or GED required
technical or construction training preferred.
2+ years of experience in residential construction, warranty service, or customer care with a homebuilder.
Strong understanding of construction methods, building systems, and technical problem-solving.

This position will be eligible for the described benefits listed in the above section in accordance with Company Policy.
At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth.
Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of.
To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations.
From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies.
Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone's Included Day.
Lennar Associates will have access to these benefits as outlined by Lennar's policies and applicable plan terms.
Visit Lennartotalrewards.com to view our suite of benefits.

Overview | LinkedIn https://www.linkedin.com/company/lennar/ > for the latest job opportunities.
Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally.

equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

This listing is sourced directly from Lennar's careers page and normalized into a canonical job model.