CyrusOne
Implementations Manager
Wood Dale, IL
Sponsorship not specifiedDetected 30 days ago
Project ManagementAccount ManagementCustomer SuccessAutoCADLeadershipCommunicationFiber Optics
About the role
- The Implementations Manager is a critical member of the Customer Success organization and thereby defines our customer's onboarding experience while enabling customer growth with CyrusOne.
- All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
- CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws.
Responsibilities
- Manages and enables the project team, resources, and vendors to execute the tasks, deliverables, and associated milestones efficiently while owning the customer project communication
- Performs integrated change control while sourcing and implementing collaborative decisions to achieve the customer's desired results
- The Implementations Manager utilizes their project management expertise by leading and organizing internal and external resources to successfully manage complex customer installations into CyrusOne's data centers.
Requirements
- Ability to tactfully navigate through escalations, challenging conversations, conflicting interests, and financial concerns while maintaining composure, core values, and goodwill
- Technology savvy with the ability to adopt and respect global forms of communication including cultural norms, language barriers, and time zone differences
- Customer success mentality with the ability to prioritize the customer experience throughout the project lifecycle
- 5+ years in data center and IT infrastructure services
- Knowledge of telecom, network, cloud services, and IT systems
- Knowledge of Data Centers and Network Transport equipment including IP and MPLS circuits
- Experience working with Telecom Carriers
- Willingness to attract and nurture customer relationships, vendor relationships, and industry partner contacts to enable business growth, positive reputation, and continued success
- Desire to build and develop relationships with CyrusOne colleagues to increase organizational effectiveness and mutual value generation
- Naturally enthusiastic for the work, industry, and growth opportunities, while demonstrating strong interpersonal, written, and oral skills
- Ability to document current processes while conceptualizing evolved processes through systems and automation
- Aptitude to develop feedback systems, surveys, reports, and lessons learned documentation
- Extensive experience in large scale data center builds, migrations, and installations
- Understanding of Fiber Optic technologies (e.g. Single Mode and Multimode fiber)
Nice to have
- BA or BS in technical discipline or equivalent practical experience
- PMP certification preferred or equivalent demonstrated practical project management experience
- Knowledge of Auto CAD, Visio, and Smart Sheet preferred
Equal opportunity
- Remote work is supported 2 days a week
- CyrusOne is an equal opportunity employer.
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This listing is sourced directly from CyrusOne's careers page and normalized into a canonical job model.