Flexcompute

Flexcompute

Customer Success Operations Analyst

Watertown, Massachusetts, United States · Junior

Sponsorship not specifiedDetected 23 days ago
HubSpotSalesExcelCustomer SuccessCommunication

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odds of building a lasting career here

37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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About the role

  • This is a high-ownership role with real room to grow.
  • Run the handoff from Sales to Operations to Application Engineers so every new customer has an owner, a checklist, and a clear path to first value.

Responsibilities

  • The Customer Operations Specialist owns provisioning and onboarding:
  • You will help build and maintain processes where little exists today.
  • Maintain accurate account records, entitlements, and contacts, and run regular audits so access always matches what each customer is entitled to.
  • How success is measured: KPIs The metrics you'll own and report on: Time-to-provision: time from signed deal to access granted.
  • US Citizen/Greencard holder (for ITAR Accounts) What you'll do Own provisioning.
  • Create, modify, and deprovision access across products, including seats, licenses, and credit entitlements, quickly and accurately.
  • Own onboarding.
  • Partner across the business.
  • The metrics you'll own and report on:

Requirements

  • You are the operational bridge between Sales, our Application Engineers, and the customer, and the person who keeps access clean and accurate across the entire customer base.

Skills

  • Comfort learning internal tools quickly and keeping data clean across systems is essential.

Company info

  • Our company was founded by world-renowned leaders in simulation technology from Stanford University and MIT.
  • Backed by top VC firms, we are poised to disrupt the billion-dollar engineering simulation industry with our fast-growing trajectory.
  • Work closely with Sales, Application Engineers, and the Deal Desk so customers move smoothly from close to provisioning to billing.
  • Stay close to customers.
  • Spend regular face time with customers through check-ins and account reviews to confirm they are getting value and that renewals stay on track, surfacing risks early to Account owners.
  • Onboarding completion: share of new customers completing onboarding within the agreed window.

Visa & Work Authorization

  • Preferred: US Citizen/Greencard holder (for ITAR Accounts) What you'll do Own provisioning
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This listing is sourced directly from Flexcompute's careers page and normalized into a canonical job model.