Cortland

Community Relations Manager-Cortland Rosslyn

Arlington, VA

Sponsorship not specifiedDetected 17 hours ago

ComplianceCRMSalesPipeline ManagementCommunicationCollaborationMicrosoft OfficeOSHA

About the role

Conduct regular community inspections, including vacant units, make-ready apartments, and model homes, as well as move-in and move-out walkthroughs.
Keep CRM records accurate and up to date for all potential resident interactions.
Stay organized and disciplined to ensure timely follow-up and consistent engagement.

As a recognized leader in the multifamily sector, our focus on performance, innovation, and disciplined execution continues to drive strong growth and market leadership.
As the Community Relations Manager, you serve as both the welcoming face of the community and a critical operational partner.
This role blends exceptional resident engagement with strong business support-delivering a premium living experience while ensuring seamless operations in collaboration with Community Management.
Monitor the property for policy violations, maintenance needs, and overall curb appeal, addressing issues promptly to maintain brand standards.
Manage and nurture vendor relationships to ensure quality service and timely project completion.
Deliver a concierge-level experience by anticipating needs, offering personalized solutions, and creating memorable interactions.
Build lasting relationships that inspire loyalty and referrals through exceptional service.
Drive occupancy and revenue by achieving and exceeding leasing goals, conversion targets, and KPIs.
Actively manage your sales pipeline-follow up promptly, nurture potential residents, and close leases with confidence.
Use consultative selling techniques to uncover needs, present solutions, and create value that resonates with each potential resident.

Demonstrated ability to meet or exceed sales quotas, targets, and KPIs
Proven track record in pipeline management and disciplined follow-up
Experience & Education:
Performance Orientation:
Ability to deliver exceptional resident experience and consistently exceed customer expectations
Skilled in collaborating with onsite teams and support partners to achieve community goals
Skills & Competencies
Strong organizational abilities with experience in administrative processes, compliance, and operational support
Excellent verbal and written communication skills
adept at building rapport and maintaining professional relationships
Skilled in resolving complex resident concerns with empathy, urgency, and professionalism

2+ years of measurable sales success in high-velocity, short-cycle sales environments such as multifamily, luxury retail, hospitality, timeshare, premium automotive, or premium lifestyle services
High school diploma or equivalent required
bachelor's degree or equivalent preferred

Proficient in property management software, CRM systems, and Microsoft Office Suite
Advanced ability to leverage social media platforms for marketing, engagement, and brand storytelling
Cultural / Brand Fit:
Embodies company values and premium brand standards
Professional appearance and executive presence required
About Cortland
Cortland is a drug-free workplace.
Cortland participates in e-verify to verify the employment status of all persons hired to work in the United States.
This information is used for recruiting, evaluating your candidacy, conducting interviews, and managing the application process.
California residents may request access to or deletion of their personal information by contacting us at careers@cortland.com
GDPR Statement
Controller's data protection officer is Greg Shultz, who can be contacted at Greg.Shultz@cortland.com.

At Cortland, we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries.
We are committed to building a best-in-class organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high-performance environment.

This listing is sourced directly from Cortland's careers page and normalized into a canonical job model.