GE HealthCare

GE HealthCare

X-Ray/Mammography Field Engineer I

CA19-01-San Francisco 44 Montgomery · Internship

No sponsorship$78k-$117kDetected 7 days ago
Customer SupportMechanical DesignElectrical Engineering

About the role

  • The FE1 is aware of and follows all Field Modification Instructions and/or Instrument Service Information bulletins.
  • Works with experienced Field Engineers, both onsite and remotely, to learn troubleshooting, repair and equipment installation techniques.
  • Responsible for driving customer satisfaction through Service Excellence.

Responsibilities

  • Effectively communicate and partner with teammates and colleagues.
  • Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.
  • Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.
  • Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.
  • Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.
  • The Field Engineer I performs on time and accurate Preventative Maintenance in one or more modalities of equipment.

Requirements

  • Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time.
  • Must have and maintain a valid Driver's License.
  • Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field
  • OR High School Diploma/GED and 4 or more years of experience servicing electronic equipment.
  • Experience with Web applications as well as Microsoft suite of products.
  • OR equivalent military education
  • OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program
  • The successful applicant must comply with GEHC's standard background check, including a post-offer drug test. In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).
  • Special Physical Requirements:
  • Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time. Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity. Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception.
  • Willingness to be available ""after hours"", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.
  • Quality-Specific Goals:
  • Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
  • Meet Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements.
  • Complete all planned Quality, EHS & Compliance

Compensation

  • We will not sponsor individuals for employment visas, now or in the future, for this job opening.For U.S. based positions only, the pay range for this position is $78,000.00-$117,000.00 Annual.

Company info

  • Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.

Visa & Work Authorization

  • GE HealthCare will only employ those who are legally authorized to work in the United States for this opening.
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This listing is sourced directly from GE HealthCare's careers page and normalized into a canonical job model.